While working for DuPont/Axalta starting as a technician in the beginning of my career.
I progressed into a Account Manager position for Service King and being Bilingual English Spanish and having a strong technical back ground, I was able to do the following.
· Understanding the key elements of the business agreement with the account.
· Create a mechanism to measure Axalta’s performance to our promised deliverables
· Periodically re-assessing the customer need to refine the evolving company-wide strategic plan.
· Setting of reasonable KPI goals company-wide and per location.
· Monthly tracking of necessary data to analyze performance.
· Collaborate to jointly create a strategic plan.
· A consistent strategic focus should be on plans to optimize material gross profit or to reduce the liquid cost per hour.
· Provide in depth consultative support relative to top line sales, estimatics, company-wide SOP’s, and their internal leadership development to be a part of the customer’s long term success.
· Facilitate process improvement roundtables with key staff, as required.
· Coordinate periodic meetings to review the strategic account plan, their goals and the milestones.
· As customers or locations are added, to lead the paint conversion effort and solicit the distribution resources to help in the effort.
· Following the conversion, to lead the process of getting them set up with the value-added resources Axalta provides.