Summary
Overview
Work History
Education
Skills
Timeline
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Eddie Sanchez

Redondo Beach,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

25
25
years of professional experience

Work History

Truckload Champion

Sams Club
01.2022
  • Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills
  • Experience stepping into roles and quickly making positive changes to drive company success
  • Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance
  • Goal-oriented Processes and procedures Lead generation Contract development and management Key accounts and territory management Issue and conflict resolution Brand management Relationship building

Supervisor

Lowes Home Improvment
- 01.2022
  • Problem resolution Teambuilding Planning Microsoft Office Training & Development Conflict resolution Organization Supervision Skills Experience Established and enforced clear goals to keep employees working collaboratively
  • Provided ongoing training to address staff needs
  • Complied with company policies, objectives and communication goals
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives
  • Coached and mentored 20 staff members through constructive feedback to develop long-term career goals
  • Realigned workflows with changing business demands by evaluating processes and employee strengths
  • Created training manual for employees to use as reference guide
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Delegated work to staff, setting priorities and goals
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Treated associates with fairness and respect, providing recognition of accomplishments
  • Coached staff on strategies to enhance performance and improve customer relations
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Supervisor

The Home Depot Inc
08.2015 - 08.2018
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Established and enforced clear goals to keep employees working collaboratively
  • Provided ongoing training to address staff needs
  • Complied with company policies, objectives and communication goals
  • Implemented effective inventory control procedures and ordered items when stock was low
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives
  • Coached and mentored 20 staff members through constructive feedback to develop long-term career goals
  • Conducted employee evaluations and reviews
  • Realigned workflows with changing business demands by evaluating processes and employee strengths
  • Developed position rotation to support continuous improvement and operator development.

Pro Paint Specialist

The Home Depot Inc
04.2013 - 08.2015
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations
  • Managed customer telephone inquiries by giving accurate product information and product selection advice
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue
  • Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases
  • Recommended merchandise to customers based on needs and preferences
  • Educated customers on product and service offerings
  • Helped customers sign up for loyalty programs and submitted completed paperwork.

Owner/Operator

Professional Carpet Cleaning
01.2005 - 04.2013
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
  • Developed business and marketing plans and prepared monthly financial reports
  • Set pricing structures according to market analytics and emerging trends
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings
  • Enhanced operational performance by developing effective business strategies, systems and procedures
  • Maintained cleaning machines and tools and verified excellent condition before using at customer site
  • Confirmed customer satisfaction with cleaning and overall service before leaving home or business
  • Used special treatments to remove stains without damaging surfaces
  • Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed
  • Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning
  • Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes
  • Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply
  • Maintained safe working environment at all times to avoid injury to workers, owners, children or pets
  • Provided every customer with top-notch service and satisfied each client's individual needs
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Shift Manager

Technicolor Thompson Services
04.2005 - 05.2011
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization
  • Generated reports to assess performance and adjusted workflows to realign with targets
  • Directed employees through daily routines
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Worked successfully with diverse group of coworkers to accomplish company goals.

Education

Bachelors of Science - Business management and Leadership

Bellevue University
Bellevue, NE
06.2026

Skills

  • Goal-oriented
  • Processes and procedures
  • Lead generation
  • Contract development and management
  • Key accounts and territory management
  • Issue and conflict resolution
  • Brand management
  • Relationship building

Timeline

Truckload Champion

Sams Club
01.2022

Supervisor

The Home Depot Inc
08.2015 - 08.2018

Pro Paint Specialist

The Home Depot Inc
04.2013 - 08.2015

Shift Manager

Technicolor Thompson Services
04.2005 - 05.2011

Owner/Operator

Professional Carpet Cleaning
01.2005 - 04.2013

Supervisor

Lowes Home Improvment
- 01.2022

Bachelors of Science - Business management and Leadership

Bellevue University

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Eddie Sanchez