Eddie Santiago

Night Operations Assistant Manager: February 2021 - Current

Directed overnight operations for a multi-million-dollar location, ensuring all departments were reset, stocked and fully prepared for the next business day

Coordinated complex workloads, resource planning and project timelines to meet strict deadlines in a high-volume environment

Managed 20+ associates, aligning staffing, training and task execution to optimize productivity and minimize downtime

Partnered with corporate and cross-functional teams to implement operational initiatives, compliance standards and safety protocols

Applied process improvement strategies to streamline workflows, increase efficiency and reduce operational bottlenecks

Merchandising Assistant Store Manager: May 2018 - February 2021

Oversaw large-scale merchandising operations, including seasonal transitions, product resets and inventory accuracy across multiple departments

Directed project teams to execute complex floor plans, fixture changes and rollouts under tight schedules

Collaborated with supply chain, logistics and corporate merchandising to align inventory, promotions and store presentation strategies

Trained and developed associates on merchandising standards, safety procedures and operational execution

Balanced budgets, resources and labor allocation to ensure projects were completed on time and within plan

Department Supervisor: July 2013 - May 2018

Led operations for a high-revenue department, managing staffing, scheduling and performance metrics to consistently achieve goals

Analyzed sales, shrink and operational data to identify trends and implement corrective strategies that improved profitability

Oversaw inventory control, ensuring stock accuracy and compliance with corporate standards

Acted as escalation point for complex operational and customer challenges, resolving issues with a solutions-focused approach

Associate: March 2012 - July 2013

General customer service, performed duties such as stocking shelves, driving machinery and maintain a clean and organized department

Assisted the Department Supervisor in any extra duties that required attention