EDDIE SIOW
Kent,WA
Summary
A dynamic executive with over 30 years of extensive leadership experience in the hotel, restaurant, and hospitality sectors. Proven adeptness in fostering strategic partnerships to drive business growth and surpass client expectations. Skilled in strategic planning, retail and marketing, front-of-house operations, and executive corporate strategy. Dedicated to customer care and cross-functional collaboration. Results-oriented with a strong focus on growth initiatives, client retention, and associate development. Proficient in setting up new businesses and executing café refresh initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation Support
Bon Appetit
05.2021 - Current
- Develop and implement efficient systems to optimize operational performance
- Conduct audits to ensure adherence to quality standards and exceed client expectations
- Troubleshoot operational challenges and introduce innovative solutions for excellence
- Play a key role in the hiring process and facilitated café reorganization and relaunch
- Provide financial oversight and mentorship to onsite teams, including new manager training.
- Set up and opened 3 new locations within 6 months.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures
- Assisted in the recruitment, onboarding, and training of new employees to maintain a high-performance workforce.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant General Manager
Bon Appetit
05.2019 - 07.2020
- Directed operations for 7 locations, achieving $9 million in annual revenue
- Implemented cost-saving measures leading to an 8% reduction in operational costs
- Drove revenue growth through strategic promotions and university collaborations
- Enhanced café standards through refresh initiatives and associate training programs.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Spearheaded cafe refresh.
General Manager
Amazon, Compass One
04.2018 - 05.2019
- Utilized leadership and market insights to drive sales growth and operational efficiency
- Introduced innovative technology solutions for enhanced customer experience
- Strengthened client relationships and consistently met sales goals through strategic initiatives
- Ensured adherence to quality and food safety standards through rigorous programs
- Managed diverse business portfolio, achieving a 37% increase in café sales and 10% improvement in overall financial performance
- Led a team of 60 associates and 9 direct reports to success.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Science - Hotel & Catering Management
University of Nevada
Las Vegas, NV01.1993
Associate of Science - Hotel & Catering Management
Stamford College
Kuala Lumpur, Malaysia01.1987
Yee Institute School of Accounting - Accounting And Finance
Yee Institute
Kuala Lumpur Malaysia01.1985
Skills
- Planning and coordination
- Human relations
- Operational Efficiency
- Quality Assurance
- Decision-Making
- Critical Thinking
- Excellent Communication
- Calm Under Pressure
- Attention to Detail
- Self-Directed
Certification
- Serve Safe Food Handling Certification
- Intermediate Bookkeeping Certificate (London Chamber of Commerce)
- Food Assurance Certification Training (FACT)
- Certified in Controlling Claims Costs and Preventing Workplace Harassment
Community Service
- Member of various organizations including the Malaysian Association of Seattle, the American Hotel and Motel Association, and the Leukemia & Lymphoma Society.
- Active participant in community initiatives through the Cascade Bicycle Club, Salvation Army, Sponsor a Child through World Vision, and Turning Point Community Church.
Timeline
Operation Support
Bon Appetit
05.2021 - Current
Assistant General Manager
Bon Appetit
05.2019 - 07.2020
General Manager
Amazon, Compass One
04.2018 - 05.2019
Bachelor of Science - Hotel & Catering Management
University of Nevada
Associate of Science - Hotel & Catering Management
Stamford College
Yee Institute School of Accounting - Accounting And Finance
Yee Institute
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