Eddie Smith
Boston,MA
Summary
Retail leader with experience in department operations, inventory control, and KPI tracking. Leads sales floor coverage, opening and closing tasks, and associate coaching to support customer service, team productivity, and store goals. Background in the Army Reserve adds discipline, reliability, and composure in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Department Manager
Nike Factory Outlet Store
Somerville, Massachusetts
09.2025 - Current
- Coached associates on customer service standards and selling behaviors
- Led sales floor operations at Nike Factory Outlet Store
- Scheduled team coverage for daily store demands
- Coordinated opening and closing tasks across store departments
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Specialist
Nike Factory Store
Somerville, MA
01.2023 - 09.2025
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed inventory control, cash control, and store opening and closing procedures.
Full Time Athlete
Nike Factory Store
04.2021 - 12.2022
- Solved customer challenges by offering relevant products and services.
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
Allied Trades Specialist
United States Army Reserve
09.2016 - 04.2022
- Coached and mentored new recruits for motivated, high-performing teams.
- Trained in conflict resolution among subordinates, equals and superiors.
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
Part Time Athlete
Nike Factory Store
03.2019 - 04.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Associate Degree - Automotive Technology
Universal Technical Institute
Norwood, MA04-2018
High School Diploma -
Madison Park Technical Vocational High School
Boston, MA06-2016
Skills
- Key Performance Indicators
- Inventory Management
- Issue Research
- Team Leadership
- Inventory control
- Sales forecasting
- Schedule planning
- Cash control
- Store operations
Timeline
Department Manager
Nike Factory Outlet Store
09.2025 - Current
Specialist
Nike Factory Store
01.2023 - 09.2025
Full Time Athlete
Nike Factory Store
04.2021 - 12.2022
Part Time Athlete
Nike Factory Store
03.2019 - 04.2021
Allied Trades Specialist
United States Army Reserve
09.2016 - 04.2022
Associate Degree - Automotive Technology
Universal Technical Institute
High School Diploma -
Madison Park Technical Vocational High School