Eddie Su Ham
Coral Springs
Summary
Accomplished District Operations Manager with a proven track record at GameStop, specializing in operations management and strategic planning. Expertise in leading teams to achieve over $40M in sales while optimizing operational processes to enhance productivity. Recognized for exceptional analytical thinking and communication skills, along with a strong ability in change management and staff development, resulting in significant improvements and cost savings. Committed to driving operational excellence and fostering a high-performance culture within the organization.
Overview
19
19
years of professional experience
Work History
District Operations Manager
Gamestop
04.2018 - Current
- Developed and implemented innovative strategies to streamline operational processes and procedures, resulting in increased productivity and cost savings.
- Developed comprehensive reports detailing past performances as well as future plans for the district operations team.
- Analyzed financial data to identify areas of improvement within the district operations structure.
- Managed over 230 direct and indirect reports across 43 retail stores.
- Build and lead a customer focused team to deliver over $40M+ in sales.
- Lead change management in a multi-unit role by understanding emotional intelligence of others to swiftly navigate and educate understanding creating buy in and commitment with direct and indirect reports.
Store Manager
Gamestop
07.2007 - 04.2018
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper organizational operations and ensure brand standards are consistently executed.
- Interviewed and hired prospective employees according to team needs.
- Reviewed Profit and Loss statement to analyze and execute store operations and behaviors to optimize sales and drive for results.
- Prioritize team goals and coach to gain buy in on company initiatives and focus.
- Consistently rank top 10 in the company in sales and margin performance.
Temporary District Manager
Gamestop
07.2015 - 08.2015
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Managed sales team to consistently achieve growth and hit sales targets.
- Managed over 90 direct and indirect reports across 14 stores.
- Provide interim leadership and directly work with Regional Director on sustaining business operations during leadership change transition.
Education
Bachelor of Science (B.S.) - Biological Sciences
Florida Atlantic University
Boca Raton, FL, USMBA - Finance
Florida Atlantic University
Boca Raton, FL07-2026
Skills
- KPI analysis
- Workforce skill enhancement
- Inventory management
- Experienced in using Microsoft Office tools
- Strategic development
- Performance improvement strategies
- Organizational change facilitation
- Collaborative leadership strategies
- Skilled in leading teams
- Efficiency improvement oversight
- Strategic business insight
- Critical analysis skills
- Analytical problem solving
- Collaborative team management
- Effective communication abilities
Accomplishments
- Rank #1 YTD in sales and margin rank by leading teams to create a one-of-a-kind store environment.
- Ranked 90% or better in the company in the last twelve quarters.
LANGUAGES
Chinese (Cantonese) - Conversational
Spanish - Conversational
Timeline
District Operations Manager
Gamestop
04.2018 - Current
Temporary District Manager
Gamestop
07.2015 - 08.2015
Store Manager
Gamestop
07.2007 - 04.2018
Bachelor of Science (B.S.) - Biological Sciences
Florida Atlantic University
MBA - Finance
Florida Atlantic University
AWARDS
Field Operational Manager of the Month in November 2023, 2012 Top Sales and Profit Store Manager, 2012 Top Overall Performer Store Manager