Eddie Urbano
Watsonville,CA
Summary
Dynamic mobile detailer with a proven track record at Whaler’s Car Wash, excelling in vehicle inspection and customer service. Expert in pressure washing and ceramic coating application, I foster strong client relationships, ensuring repeat business. Recognized for implementing efficient scheduling and logistics, enhancing service delivery and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Mobile Detailer
Self Employed
Santa Cruz, CA
04.2019 - Current
- Delivered comprehensive mobile detailing services utilizing high-quality cleaning products and equipment.
- Ensured customer satisfaction by providing personalized service and addressing specific vehicle needs.
- Maintained organized workspace and adhered to safety protocols during all detailing processes.
- Managed scheduling and logistics for multiple detailing appointments efficiently.
- Developed strong client relationships leading to repeat business and referrals.
- Trained new detailers on best practices for vehicle care and cleaning techniques.
Car Wash Attendant
Whaler’s Car Wash
Santa Cruz, CA
01.2015 - Current
- Operated car wash equipment to ensure high-quality service delivery.
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Assisted customers with service inquiries, providing excellent customer support.
- Implemented workflow improvements that increased service speed and reduced wait times.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
Loss Prevention Specialist
Kmart, Sears Holding
Watsonville, CA
02.2006 - 01.2016
- Developed and implemented loss prevention strategies to reduce shrinkage across multiple store locations.
- Conducted comprehensive audits and inspections to identify vulnerabilities in security processes.
- Analyzed theft trends and collaborated with management to devise targeted interventions for high-risk areas.
- Utilized surveillance systems effectively to monitor activities and prevent potential losses in real-time.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
Education
High School Diploma -
Soquel High School
Santa Cruz, CA05.2000
Skills
Safe driving
Pressure washing
Vehicle inspection
Appointment scheduling
Clay bar treatment
Ceramic coating application
Headlight restoration
Languages
English
Native or Bilingual
Timeline
Mobile Detailer
Self Employed
04.2019 - Current
Car Wash Attendant
Whaler’s Car Wash
01.2015 - Current
Loss Prevention Specialist
Kmart, Sears Holding
02.2006 - 01.2016
High School Diploma -
Soquel High School