Eddie Varela
Topeka,KS
Summary
Dynamic professional with extensive experience in front desk operations at Topeka Rescue Mission. Proven ability in conflict resolution and data entry, ensuring accurate records and enhancing guest satisfaction. Recognized for strong problem-solving skills and effective communication, contributing to a positive environment and seamless operations. As well as extensive training programs for mental health and spiritual well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Staff Member
Topeka Rescue Mission
Topeka, KS
02.2020 - Current
- Maintained a professional atmosphere while managing front desk operations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers and provided information regarding services offered.
- Coordinated with other departments when necessary to ensure smooth functioning of front desk operations.
- Assisted patients with completing registration forms accurately and completely.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed daily logbook of visitors entering the building premises.
- Kept records of room availability and guest accounts, manually or using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Updated patient files regularly ensuring accuracy of all information entered.
- Generated reports on guest incidents for reports ranging from police on property to medical situations and violations.
- Answered incoming calls, responded to inquiries and directed calls accordingly.
- Performed data entry of client information into the database system.
- Maintained accurate inventory of office supplies and equipment needed at the front desk area.
- Monitored security cameras located near the entrance of the building.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Assisted with administrative tasks such as filing, photocopying, faxing, and mailing documents.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services meeting mental, spiritual, and physical needs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared reports on workplace accidents, incidents, and unsafe conditions.
- Certified training of CPR,Narcan drug overdose training,Mental health classes, TBRI training, Graduated a year long Servants In Training (SIT) program working for free while attaining the skills needed for the position.
Assistant Store Manager
Dominoes Pizza
Topeka, KS
01.2018 - 01.2019
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Trained new employees on store policies, procedures and customer service standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Shift Manager
Godfather's Pizza
Topeka, KS
02.2014 - 12.2017
- Maintained cleanliness and organization of work area.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between staff members in a professional manner.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Assisted in resolving escalated customer service issues in a timely manner.
- Taught staff upselling techniques to meet revenue targets.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted cooks and other food prep workers with preparation of other menu offerings as traffic flow and staff presence required.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Performed daily food prep tasks such as chopping vegetables, grinding meats or making sauces.
- Trained new employees on basic kitchen duties such as food prep techniques and safety protocols.
- Managed food prep tasks, efficiently organizing work to handle peak dining periods without delays.
- Prepared quality food and labeled, dated and covered items to preserve freshness.
- Followed strict sanitary guidelines when preparing food for delivery including proper storage techniques for hot and cold foods.
- Maintained the cleanliness of the kitchen and equipment used during preparation of food items.
- Managed food preparation budget according to company guidelines.
- Monitored food preparation and cooking times to ensure proper presentation and quality of dishes.
- Monitored food preparation, presentation, portion size and quality.
- Prepared food items according to customer orders in a timely manner.
- Ensuring that all health codes are followed in the preparation of food items.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
Shift Leader
SUBWAY®Restaurants
Topeka, KS
04.2011 - 01.2013
- Monitored temperatures of prepared food and cold-storage areas.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Resolved customer complaints regarding food quality or service issues.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Topeka High School
Topeka, KS05-2012
Skills
- Front desk operations
- Customer service
- Data entry
- Conflict resolution
- Inventory management
- Microsoft Office
- Record keeping
- Problem solving
- Report generation
- Guest amenities
- Empathy and compassion
- File management
- Telephone etiquette
- Multitasking Abilities
- Written communication
- Sales experience
- Communication
- Serve guests
- Task prioritization
- Staff scheduling
- Reliability
- Listening skills
- Emergency response
- De Escalation skills
Certification
- Narcan Training (Drug overdose Classes)
- Servants In Training Graduate (SIT) 1 Year program
- TBRI mental health training
- CPR certified
Languages
English
Professional
References
References available upon request.
Timeline
Front Desk Staff Member
Topeka Rescue Mission
02.2020 - Current
Assistant Store Manager
Dominoes Pizza
01.2018 - 01.2019
Shift Manager
Godfather's Pizza
02.2014 - 12.2017
Shift Leader
SUBWAY®Restaurants
04.2011 - 01.2013
High School Diploma -
Topeka High School
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