Eddie Vasquez
Goodyear,AZ
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring my experience and take on challenging new role.
Overview
14
14
years of professional experience
Work History
Client Success Manager
Digital Air Strike
09.2022 - Current
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined communication between clients and internal teams for smoother project execution.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Analyzed client feedback to identify areas of improvement for product offerings and services.
- Maintained 96% Retention in 2023
- Assisted in Growing Client book by 25% in 2023
- Creates workflows-Processes to help department Grow and Retain Client Book.
Operations Manager, Customer Experience
Asurion
02.2017 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Devised processes to boost long-term business success and increase profit levels.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Supervise and coach 4 team managers in the implementation of sales strategies, improving operations,
and exceeding plan quality and productivity goals monthly. - Leveraged six sigma for supervisor growth and development.
Supervisor of Operations
Asurion
04.2015 - 02.2017
- Led 15-member team in conducting the day-to-day operations for technical support and sales.
- Met sales/KPI's, leveraging one on one and group based coaching sessions, including collaborative follow up plans.
- Reduced call handled time by 25% by effective training on tool usage.
- Created, prepared and delivered reports to various departments.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created programs for sales outliers, in order to drive results. Increased monthly units by 25%
Technical Support Representative
Asurion
10.2013 - 03.2015
- Provided technical support, customer service and sales to customer with mobile and portable devices.
- Maintain effective communication with leaders, team and customer in order to identify common issues and plans to resolution
- Top 20% throughout 2014-2015 out off 600 employees nationwide on Technical and customer service support
- Exceeded performance metrics for handle time and quality scores
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Sales Representative
Stream Global
07.2010 - 10.2013
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Exceeded goals for new accounts in single sales cycle.
- Trained and mentored new sales representatives.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
Accounting And Business Management
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2015
High School Diploma -
Camelback High School
Phoenix, AZ05.2010
Skills
- Mathematical Calculation and Reasoning
- Creative Problem Solving
- Records Organization and Management
- Staff Scheduling
- Multitasking and Prioritization
- Video conferencing
- Six sigma
- Team Leadership
- Lead Generation
- CRM Software
- Report Creation
- Client Engagement
- Growth Strategies
- Project Management
Languages
Spanish
Professional Working
Timeline
Client Success Manager
Digital Air Strike
09.2022 - Current
Operations Manager, Customer Experience
Asurion
02.2017 - Current
Supervisor of Operations
Asurion
04.2015 - 02.2017
Technical Support Representative
Asurion
10.2013 - 03.2015
Sales Representative
Stream Global
07.2010 - 10.2013
Accounting And Business Management
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Camelback High School
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