Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EDDIE A. ESTELL

San Antonio,TX

Summary

Hardworking and driven senior sales management professional and Motivational Speaker equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Manager

GoHealth
02.2021 - Current
  • Lead, motivate, and train a team of 10-20 sales agents in the GoHealth sales process.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • I use KPI analysis to coach, refine, and optimize my agent’s individual sales skills and overall team production and sales mentality
  • I serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
  • I participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, content creation, material development, and assessment testing
  • I use reporting tools, product knowledge, and sales strategies to coach performance to newer sales managers and sales agents
  • I partner with support teams to improve call center operations
  • I partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans

Sales Psychology Coach/Keynote Speaker

The Mental Mechanics Institute
12.2019 - Current
  • The Mental Mechanics Institute is a sales psychology-based training, that focuses on building a solid foundation in the social skills and relationship building skills needed in today’s economy
  • This training will not only help your student understand the sales process, but assist in communicating more efficiently, and displaying the mental strength and emotional intelligence needed to function on a high level in a future business setting
  • We also specialize in motivational speaking to energize and motivate students, or keynoting your university and college events.

Regional Leasing Manager

RKW Residential
Charlotte, NC
04.2019 - 09.2020
  • I extensively trained leasing agents and Property Managers in effective closing, marketing, and lead management techniques and efficiency throughout my region
  • I effectively toured apartment with prospective tenants and leasing agents, efficiently worked through the sales process from welcome-to-close, and processed the move-in paperwork for qualified applicants for all RKW properties in NC and SC Region
  • I made sure all leasing agents are knowledgeable of surrounding schools, restaurants, and community activity
  • I continuously updated my knowledge in real estate and property management to be a reliable expert with our clients and continue my growth as an asset for RKW
  • I created plans and communicated deadlines to complete projects on time
  • I assist in processing service requests from tenants to ensure a prompt response to issues.

Regional Leasing Manager

Cortland Partners, 2808, circle
Matthews, NC
09.2016 - 03.2019
  • Train leasing agents in effective closing techniques and daily lead follow-up habits
  • Show apartment units to prospective tenants and process move-in paperwork for qualified applicants for all Cortland properties in NC Region
  • Make sure agents are capable of Maintain a 35% closing ratio
  • Be knowledgeable and train leasing agents in knowledge of surrounding schools, restaurants, and community activity
  • Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service
  • Be knowledgeable of Fair Housing federal and state regulations
  • Ensure that all community areas, including the club house and leasing office, are in perfect condition
  • Process service requests from tenants and ensure prompt response to inquiries.

Sales Manager/ Closer

Hendrick Automotive Group, 7630 Hendrick Auto Pl. NW
Concord, NC
05.2012 - 07.2016
  • Staff development and growth trainer for the entire sales team
  • Designated Closer for all sales negotiations and customer retention procedures
  • Ensure every deal is in compliance with Federal and North Carolina regulations and that all required documentation is signed properly
  • Build and maintain relationships with potential clientele Assisting customers in funding needs through various banks
  • Selling various products that include Gap Insurance, Extended Service Plans, and other maintenance programs
  • Maintain company goals of $1200 per retail unit, 50% Gap Insurance, and 35% Extended Service Plan Penetration every month
  • Staff development and growth trainer for the sales team
  • Ensure every deal is in compliance with Hendrick and North Carolina regulations and that all required documentation is signed properly.

Education

Certification - Sales Operations Science

Texas Tech University
Lubbock, TX
08.2022

Some College (No Degree) -

Morningside College
Sioux City, IA

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Central State University
2001

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Meadowdale High School
2000

Skills

  • Motivational Speaking
  • Team Building
  • Sales Enablement/Sales Process
  • Relationship Management
  • Sales Program Coordination
  • Team Recruiting and Onboarding
  • Sales Statistics Analysis
  • Business Growth and Retention
  • Consultative Selling Techniques
  • Performance Tracking and Evaluations
  • MEDDIC Sales Method
  • Challenger Sales Method
  • Creating Presentations and Proposals

Certification

  • Certified Sales Operations Science, Texas Tech University - July 2022

Timeline

Sales Manager

GoHealth
02.2021 - Current

Sales Psychology Coach/Keynote Speaker

The Mental Mechanics Institute
12.2019 - Current

Regional Leasing Manager

RKW Residential
04.2019 - 09.2020

Regional Leasing Manager

Cortland Partners, 2808, circle
09.2016 - 03.2019

Sales Manager/ Closer

Hendrick Automotive Group, 7630 Hendrick Auto Pl. NW
05.2012 - 07.2016

Certification - Sales Operations Science

Texas Tech University

Some College (No Degree) -

Morningside College

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Central State University

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Meadowdale High School

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EDDIE A. ESTELL