Eddie Rey Galvez
Whittier
Summary
Driven hospitality professional with strong background in managing taproom operations. Proven ability to enhance customer experiences, streamline processes, and boost sales. Skilled in team collaboration, inventory management, and staff training. Reliable, adaptable, and focused on achieving high standards and results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Manager
Whittier Brewing Company
10.2021 - Current
- Progressed from Barback to Bartender, Lead Bartender, and ultimately Front of House Manager, demonstrating a commitment to learning and leadership.
- Fostered a positive workplace environment by prioritizing team morale while maintaining a strong focus on customer service and safety.
- Led by example, taking on various tasks to ensure smooth operations and demonstrating a willingness to work alongside the team, making delegation more effective.
- Responsible for overseeing daily opening and closing duties for the bar, food vendors, and taproom floor, ensuring all tasks meet the highest standards.
- Managed register and tip accountability, ensuring accurate financial tracking at the end of each shift.
- Facilitated open communication with staff, addressing both personal and work-related concerns to maintain a healthy and productive workplace.
- Gained hands-on experience in brewery operations, including beer line cleaning, keg management, and the use of necessary chemicals.
- Enhanced guest experience by providing expert knowledge on beer, with the ability to explain beer varieties to both novices and connoisseurs.
- Collaborated with the Owner and GM on operational improvements, contributing ideas to streamline processes and increase efficiency.
- Recognized for expertise in beer and wine, with local business owners requesting assistance in curating their beer and wine menus.
- Regularly sought out by staff for guidance, even in areas more directly related to the GM, demonstrating leadership and respect within the team.
- Managed day-to-day labor needs in alignment with the business's demand and staffing requirements.
- Worked with the Event Coordinator to ensure seamless event execution by setting up the venue according to specific floor plans, delegating roles, and ensuring all tasks are executed effectively.
Maintenance Technician
City Of Bellflower
01.2020 - 10.2020
- Worked as part of a team to maintain city facilities and parks, ensuring public spaces were safe, clean, and functional.
- Focused on maintaining plant life, landscaping, and other outdoor features to enhance the city’s environment.
- Applied problem-solving skills to address and resolve issues with public facilities, ensuring minimal disruption to the community.
- Adapted to working in various weather conditions, demonstrating reliability and dedication to the job.
- Took initiative to learn new systems and processes to improve efficiency and broaden skillset.
Operations Manager
Grasons Estate Sales
11.2018 - 01.2020
- Managed and organized efficient, safe workspaces within personal homes, coordinating the liquidation of various items.
- Oversaw and trained staff, ensuring clear communication and smooth operations during estate sales.
- Controlled large crowds of customers, ensuring a safe and orderly shopping environment, and minimizing potential risks.
- Memorized inventory quickly, developing expertise in key items and their categories, while adapting to the ever-changing nature of each sale.
- Worked under tight deadlines, with only two weeks to organize and execute each sale, ensuring maximum efficiency and customer satisfaction.
Assistant Manager
Robert Wayne Footwear
12.2016 - 11.2018
- Focused on delivering excellent customer service, ensuring every customer had a positive shopping experience.
- Managed stock levels and maintained a well-organized stockroom, ensuring inventory was always up-to-date.
- Conducted weekly inventory checks to track products and ensure accuracy in stock levels.
- Assisted in placing orders for out-of-stock items, ensuring availability for customers.
- Played a key role in upselling products based on customer needs, contributing to increased sales.
- Prioritized floor presentation, maintaining an appealing display that encouraged customer engagement and purchases.
Skills
- Customer Service Excellence
- Team Leadership & Staff Training
- Event Coordination & Planning
- Inventory Management
- Problem Solving
- Multitasking & Time Management
- Beer Knowledge & Pairing Expertise
- Safety & Compliance Management
- Sales & Upselling Techniques
- Communication & Conflict Resolution
Certification
RBS Certification (Responsible Beverage Service) — State of California
Timeline
Front of House Manager
Whittier Brewing Company
10.2021 - Current
Maintenance Technician
City Of Bellflower
01.2020 - 10.2020
Operations Manager
Grasons Estate Sales
11.2018 - 01.2020
Assistant Manager
Robert Wayne Footwear
12.2016 - 11.2018
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