Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eddie Rodrigo Aquino

Guatemala City

Summary

Professional with extensive experience in administrative support and quality assurance. Expertise in managing executive calendars, coordinating meetings, and maintaining CRM systems with precision. Demonstrated ability to prepare detailed reports and facilitate effective communication among stakeholders. Skilled in streamlining operations and providing reliable assistance in dynamic environments.

Overview

15
15
years of professional experience

Work History

Sr. Customer Suport Trainer

GoTo
Guatemala
10.2015 - Current
  • Managed executive calendars, coordinating meetings and reminders for training and operational teams.
  • Screened and drafted requests for operational leaders, ensuring timely communication.
  • Coordinated logistics for workshops and training sessions, arranging necessary documentation.
  • Conducted business research to inform training initiatives and enhance client interactions.
  • Maintained accurate contact databases and knowledge bases while ensuring confidentiality.
  • Facilitated webinars and process improvement meetings to promote team effectiveness.
  • Prepared management reports, meeting agendas, and follow-up action items efficiently.
  • Supported onboarding of new hires and executed personal tasks for executives.

Quality Assurance Supervisor

C3 Customer Contact Channels Inc.
Guatemala
10.2012 - 10.2015
  • Executed quality assurance programs, enhancing team compliance and performance.
  • Collaborated with management on refining procedures and analyzing data.
  • Delivered comprehensive reports and actionable recommendations for operational efficiency.

Escalation Specialist

NCO Star Comunicaciones LTDA
Guatemala
08.2010 - 10.2012
  • Managed multiple customer accounts, delivering superior service and enhancing client satisfaction.
  • Provided exceptional support through technical troubleshooting and account provisioning.
  • Answered and routed calls professionally, serving as primary contact for inquiries.
  • Delivered weekly updates on open escalations, highlighting successes and challenges.

Education

Some College (No Degree) - Law School

Universidad San Carlos De Guatemala
Guatemala

Skills

  • Training facilitation and workshop coordination
  • Quality assurance and logistics planning
  • Data analysis and client relationship management
  • CRM software expertise
  • Report and agenda preparation
  • Calendar and meeting management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Sr. Customer Suport Trainer

GoTo
10.2015 - Current

Quality Assurance Supervisor

C3 Customer Contact Channels Inc.
10.2012 - 10.2015

Escalation Specialist

NCO Star Comunicaciones LTDA
08.2010 - 10.2012

Some College (No Degree) - Law School

Universidad San Carlos De Guatemala

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