Eddie Tangassi
Tyler
Summary
Dynamic Sales and Customer Service Representative with over 5 years of proven experience in consultative selling, relationship management, and enhancing customer satisfaction. Expertise in consistently exceeding sales targets while cultivating customer loyalty through strategic communication and effective problem-solving. Passionate about utilizing analytical insights to drive customer retention and contribute to sustainable revenue growth. Results-oriented professional dedicated to delivering exceptional service and fostering lasting client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Farmers
10.2024 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed customer needs to provide customized insurance solutions.
Insurance Agent
Amax Auto Insurance
03.2024 - 10.2024
- Advise clients on coverage options, leading to increased customer satisfaction and retention rates.
- Analyze client needs to recommend suitable insurance products, boosting sales and revenue.
- Collaborate with underwriters to ensure accurate policy issuance, minimizing errors and disputes.
- Conduct thorough risk assessments to tailor insurance solutions, enhancing client protection and company profitability.
- Drive policy renewals through proactive client engagement, consistently surpassing retention targets and fostering long-term relationships.
New Car Sales Associate
Classic Toyota of Tyler
04.2023 - 02.2024
- Demonstrating car functions to customers, describing options, and accompanying customers on test drives.
- Demonstrated track record of surpassing sales targets, building robust client relationships, and closing high-value deals. Skilled in prospecting, consultative selling, and fostering customer loyalty.
- Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sale to ensure satisfaction.
Sales Associate
CarMax
10.2022 - 04.2023
- Demonstrating car functions to customers, describing options, explaining related purchasing costs and accompanying customers on test drives.
- Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers' automotive requirements.
Senior Retention Specialist
Optimum
08.2021 - 09.2022
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competition.
- Secured high-volume accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Listened attentively to client feedback to create stronger relations and shape business. Implemented strategic retention initiatives, reducing customer churn and boosting long-term revenue. Analyzed client feedback to enhance service quality.
- Pioneered data-driven approach to customer retention, developing predictive models to identify at-risk accounts and proactively address concerns.
Sales Associate
AT&T
07.2020 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing and tagging.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed over 40 customer calls per day.
Education
Bachelor's of Science - Business
The University of Texas At Tyler
09-2026
High School Diploma -
Tyler High School
01.2018
Skills
- Communication skills
- Computer proficiency
- Critical thinking
- Problem solving
- People skills
- Negotiation
- Sales Strategy
- Relationship Building
- Customer relationship management
- Lead Generation
- Team Leadership
- Customer follow-up
Certification
- Property and Casualty License - All 50 States
Languages
English (Native)
Spanish (Native)
Timeline
Insurance Agent
Farmers
10.2024 - Current
Insurance Agent
Amax Auto Insurance
03.2024 - 10.2024
New Car Sales Associate
Classic Toyota of Tyler
04.2023 - 02.2024
Sales Associate
CarMax
10.2022 - 04.2023
Senior Retention Specialist
Optimum
08.2021 - 09.2022
Sales Associate
AT&T
07.2020 - 08.2021
Bachelor's of Science - Business
The University of Texas At Tyler
High School Diploma -
Tyler High School
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