Eddimar Gonzalez
Kissimmee
Summary
Detail and goal-oriented professional with exceptional communication, time management and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on customer satisfaction, optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
11.2023 - Current
- Managed inventory counts using scanning technology, ensuring accuracy in stock levels.
- Collaborated with team members to optimize workflow processes and reduce downtime.
- Maintained cleanliness and organization of work area to promote a safe environment.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated forklifts and pallet jacks to transport inventory efficiently within warehouse.
- Conducted quality inspections on incoming and outgoing products to maintain standards.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Household Manager
Household
05.2019 - 11.2023
- Managed household budgets and expenses to ensure financial efficiency and resource allocation.
- Coordinated schedules, appointments, and travel arrangements for family members to optimize time management.
- Oversaw maintenance and repair projects, ensuring timely completion and adherence to quality standards.
- Continuously sought opportunities for professional development to enhance skills and knowledge relevant to managing a high-performing household effectively.
- Assisted in the planning and execution of social gatherings, contributing to memorable occasions for both hosts and guests.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed financial operations for household of 5 members.
Teacher’s Assistant
Ymca Of Central Florida
09.2023 - 10.2023
- Assisted lead teacher in developing and implementing lesson plans for diverse learning needs.
- Supported classroom management by implementing behavior strategies to enhance student engagement.
- Organized educational materials and resources, ensuring a well-prepared learning environment.
- Facilitated small group activities, promoting collaboration and peer learning among students.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Server
Soneros Latin Restaurant
11.2017 - 05.2019
- Facilitated exceptional dining experiences through attentive customer service and menu knowledge.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new servers on restaurant protocols and best practices to enhance service quality.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Increased sales by 10%.
Education
Bachelor of Science - Social Sciences
Yacambu University
Barquisimeto, Venezuela11-2017
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Complex Problem-solving
- Equipment operation
- Quantity calculations
- Basic math
- Clear communication
- Microsoft outlook
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon
11.2023 - Current
Teacher’s Assistant
Ymca Of Central Florida
09.2023 - 10.2023
Household Manager
Household
05.2019 - 11.2023
Server
Soneros Latin Restaurant
11.2017 - 05.2019
Bachelor of Science - Social Sciences
Yacambu University