Summary
Overview
Work History
Education
Skills
Timeline
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Eddreania Higgins

San Antonio,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Enterprise
San Antonio, TX
01.2023 - Current
  • Face to Face Interaction
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Claims Processor

ChaseSource- Accenture
San Antonio, TX
06.2021 - 01.2023
  • Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
  • Adhered to all applicable laws, regulations, and company standards while processing claims.
  • Processed a high volume of incoming claims in accordance with established policies and procedures.
  • Researched discrepancies between submitted documentation and actual records to identify errors or omissions.

Scheduling Coordinator

Smile Direct Club
Nashville, TN
01.2018 - 01.2022
  • Answered incoming calls from potential new patients and existing patient inquiries.

  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Maintained accurate records of patient appointments in computer system.
  • Verified insurance information prior to appointment booking.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Managed a high volume of emails related to appointment scheduling requests.

Residential Service Coordinator

Volunteers of America
Nashville, TN
09.2005 - 01.2018
  • Manage inpatient homes for adherence
  • Conducted initial assessments of residents' needs and preferences to determine eligibility for services.
  • Developed individual service plans in collaboration with the resident and their family, as appropriate.
  • Established relationships with community partners to facilitate access to resources for residents.
  • Assisted in the development and implementation of policies, procedures, and standards related to residential services.
  • Maintained accurate records of all residential services including client information, assessment results, service plans.
  • Facilitated regular meetings between staff members and other stakeholders to discuss resident progress or issues that may arise.
  • Assessed risks posed by individuals residing in the facility and implemented strategies for addressing them.

Education

High School Graduate -

Pearl-Cohn High School
Nashville, TN
05-1999

Skills

  • Detail-Oriented Data Management
  • Effective Communication
  • Customer Engagement
  • Sales Strategy Development
  • Knowledgeable in ICD-9 Classification System
  • Certified in HIPAA and PPI Regulations

Timeline

Customer Service Representative

Enterprise
01.2023 - Current

Claims Processor

ChaseSource- Accenture
06.2021 - 01.2023

Scheduling Coordinator

Smile Direct Club
01.2018 - 01.2022

Residential Service Coordinator

Volunteers of America
09.2005 - 01.2018

High School Graduate -

Pearl-Cohn High School

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Eddreania Higgins