Eddresa Baez
Plant City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Progressive Insurance Company
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Telephone Claims Representative II
GEICO
02.2019 - 04.2023
- Conferring with legal counsel when needed
- Negotiate settlements and authorize payments
- Developed a reputation for exceptional attention to detail in claim reviews, ensuring accuracy at every stage of the process.
- Coordinated effectively with other departments as needed when handling interrelated claims or escalating issues requiring further attention outside of my scope as a Telephone Claims Representative.
- Adapted quickly to changing company policies, procedures, or technology updates—ensuring seamless service delivery at all times.
- Handled complex claims scenarios calmly under pressure, utilizing problem-solving skills to find appropriate resolutions swiftly.
Education
All Lines Insurance Adjuster License - Licensing
Polk State College
Winter Haven, FL04.2019
High School Diploma -
Durant High School
Plant City, FL01.2010
Skills
- Excellence in Leadership
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Clear, Concise Communicator
- Data Entry
- Organizational Readiness
- Logistics and Inventory Support
- Customer Satisfaction
- Microsoft Word
- Microsoft Outlook
Timeline
Customer Service Representative
Progressive Insurance Company
02.2023 - Current
Telephone Claims Representative II
GEICO
02.2019 - 04.2023
All Lines Insurance Adjuster License - Licensing
Polk State College
High School Diploma -
Durant High School
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