Edduart Jimenez
Hialeah
Summary
Dependable employee who is eager to learn and develop within the customer service industry. Strong observational and situational awareness in fast paced environments. Dedicated to the safety, security, and overall satisfaction of the customer.
Overview
2
2
years of professional experience
Work History
Security Officer
S1 Security Group
01.2025 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Customer Service Representative
Boutique Hotel Group
01.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
Education
Bachelor of English - English Language
Hermanos Saiz University
Pinar Del Rio, Cuba06-2024
High School Diploma -
Rene Anillo Capote HIgh School
Pinar Del Rio, Cuba07-2022
Skills
- Incident reporting
- General security
- Emergency response
- Telephone etiquette
- Hospitality services
- Team collaboration
- Residential customer service
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Security Officer
S1 Security Group
01.2025 - Current
Customer Service Representative
Boutique Hotel Group
01.2023 - 11.2024
Bachelor of English - English Language
Hermanos Saiz University
High School Diploma -
Rene Anillo Capote HIgh School
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