Eddy Atrian

• Manage guest inquiries and requests, ensuring timely and friendly issue resolution.
• Address emergency situations encompassing safety hazards, fires, medical emergencies, and threats to life or property.
• Patrolling interior and the perimeter of the hotel property to observe and identify potential safety risks, security risks.
• Execute documentation preparation and confirm essential report accuracy as required for incidents.
• Event crowd management.
• Key control.
• Monitor the Closed Circuit Television (CCTV) and review recorded footage as needed.
• Resolve guest room lock issues, address noise complaints and assisting guest with openings of their locked safes.
• Perform routine security audits and inspections.

• Assisted and helped with the builds for the grand opening of Nordstrom at San Clemente, CA and Anaheim Hills, CA.
• Ensure open lines of communication with store team and store leadership.
• Implemented loss prevention strategies and programs to minimize shrinkage.
• Private store events / Host.
• Ability to excel in a competitive team environment.
• Prioritize multiple tasks in a fast paced environment.
• Drive sales by knowing brand performance, cultivate relationships with both existing and new customers and educating peers on brand trends, product knowledge.
• Building lasting relationships with customers.
• Drive predictable business through appointment-based selling during events and non-event timeframes.
• Keeping department customer ready , stocking , re-merchandising, display , price markdowns , merchandise transfers and cleaning.
• Provide valid feedback to district manager to help better the assortment received at our store.
• Providing exceptional customer service surpassing customers expectations at every opportunity.
• Building and developing own local and international client database ensuring customers loyalty.
• Resolving customers challenges with highest professionalism, promptly and successfully.
• Participating and supporting the team with daily and annual inventories.
• Properly sizing watches.

• Helping customers bring their project ideas to life by offering a range of product options , providing samples and recommending solutions.

• Listen to customers needs , addressing concerns, financing options.

• Meet monthly sales goals and other metrics to drive sales in the store.

• Deliver excellent customer service.

• Help keep the store clean and organized.

• Actively monitoring inventory.

• Leveraging product knowledge.

• Bilingual communication skills.

• Collaboration with team members.