Eddy Bohorquez Olivares
Katy,TX
Summary
Proven IT and Operations leader with a track record of driving operational improvements and cost savings at Villa Serena Communities. Expert in network administration and team development, I excel in creating solutions that enhance system integration and user support. Skilled in fostering teamwork and collaboration, I've led teams to exceed performance metrics, achieving significant improvements in service delivery and efficiency.
Overview
18
18
years of professional experience
Work History
IT Manager
Villa Serena Communities
12.2018 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
Operations Manager
Venezolana De Proteccion Tecnologica
06.2011 - 12.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Operations Coordinator
VPS Monitoreo Integral
12.2006 - 04.2011
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Oversaw day-to-day operations of large teams across several sites.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
No Degree - Industrial Automation And Instrumentation Certific
Rafael Belloso Chacin University
Maracaibo, Venezuela06.2009
Bachelor of Science - Electrical, Electronics And Communications Engineering
Rafael Belloso Chacin University
Maracaibo, Venezuela05.2004
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- User Support
- Teamwork and Collaboration
- Project Coordination
- System Integration
- Network Administration using Ubiquiti Equipment (Unifi)
- Design and Configuration of Wireless Networks using Ubiquiti (AirMax) Equipment
- Administration and Management of VoIP Telephony using the One Talk (Verizon) Platform
- On Guard Lenel - Access Control Management
- Milestone Systems Administration and Management
- Mikrotik Router Management
Languages
Spanish
Timeline
IT Manager
Villa Serena Communities
12.2018 - Current
Operations Manager
Venezolana De Proteccion Tecnologica
06.2011 - 12.2017
Operations Coordinator
VPS Monitoreo Integral
12.2006 - 04.2011
No Degree - Industrial Automation And Instrumentation Certific
Rafael Belloso Chacin University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Rafael Belloso Chacin University
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