Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eddy Gonzalez

Perris,CA

Summary

Proactive and dependable leader offering 15 years of combined experience in training, operations, and human resources. Professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design. Achievements include improving employee performance, and morale and reducing problems with implementing high-quality training programs.

Overview

16
16
years of professional experience

Work History

Training Manager

Ross Stores
06.2021 - Current
  • Conducts Monthly IDP meetings with training supervisors and trainers. (Promoted multiple hourly associates to leadership due to guidance)
  • Consistently monitors and analyzes new hire performance data and provides the support needed to meet company performance expectations which we have achieved this year.
  • Ensures the new hire training processes resulted in employee retention by supporting HR Associate Surveys, Conducting Concierge Surveys to asses onboarding opportunities.
  • Recommends procedural training and process changes to Senior Leadership and also leads all engineering and training projects.
  • Supports strengthening the talent and culture of SITs, Interns, and MITs by effectively executing leadership onboarding and development training programs.
  • Facilitates leadership development workshops, fostering an environment of growth and self-improvement among management team members.
  • Oversees and manages the agency/ Ross direct associates training program.
  • Supports associates by gathering new hire survey results to execute an action plan to ensure a pro-associate culture and a positive onboarding experience.
  • As a Supply Chain DEI Champion, I Collaborate with HRD and Supply Chain DEI Council Members to ensure DEI is promoted.
  • Coordinates with VP and HRD to ensure diversity celebration/commemoration events are planned and well-executed.
  • Effectively communicates huddle announcements, procedural updates, and DEI incentives to supply chain associates and exempts.
  • Collaborates with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.

Training Supervisor

Ross Stores Inc.
02.2012 - 06.2021
  • Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Updated employees and exempts with the latest policies, procedures, and compliance standards.
  • Assessed new employee skills and strengths to provide customized training.
  • Collaborated with company leaders and department managers to determine training needs.
  • Assessed skill gaps for exempt employees in several Ross Stores Supply chain locations and developed training courses to meet identified needs.
  • Planned and deployed training programs for engineering procedures and activities.
  • Conducted exempt technical and leadership training.
  • Participated in cross-functional DC projects to provide subject matter expertise.
  • Responsible for determining effective training methods for associates, and updated changes in training materials.

Operations Supervisor

Ross Stores Inc
03.2014 - 06.2017
  • Oversaw daily department operations, including supply chain processes, and supervised up to 60 employees.
  • Ensured rapid, accurate movement and processing of merchandise using established engineered methods and standards.
  • Applied performance data to evaluate and improve operations target current business conditions and forecast needs.
  • Utilized MAP (Managing Associate Performance) process to assess, motivate, coach, and evaluate associate performance.
  • Organized and prioritized daily work orders and staffing needs to meet production goals.
  • Responsible for creating an effective team culture that recognizes individual and team performance, while maintaining issue free environment.
  • Enforced policies and safety regulations.
  • Conducted disciplinary meetings regarding job performance with associates, in compliance with company policies and procedures, including separation processes.
  • Fostered a safe and positive work environment for hourly associates.

Human Resources Representative

DMSI Staffing/ MJO Staffing
02.2008 - 02.2012
  • Reduced employee conflicts through proactive mediation and conflict resolution strategies.
  • Maintained optimal staffing levels by tracking vacancies and turnover.
  • Key business partner to employees, managers, directors, and senior leaders to promote HR practices and strategies to enable delivery of business goals.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Enhanced employee satisfaction by implementing effective HR policies and procedures.
  • Ensured legal compliance in all HR practices, minimizing potential liabilities for the organization.
  • Created a positive work environment by addressing employee concerns promptly and professionally.

Education

Bachelor of Arts - Administration - International Business

California State University
San Bernardino, CA
12.2020

Skills

  • Drive for Results
  • Effective Communication
  • Integrity & Trust
  • Collaboration
  • Employee Relations
  • Performance Management
  • Human Resources
  • Adaptive Learning
  • Data Analysis
  • Relationship Building
  • Staff Development Plans
  • Leadership Training and Development

Languages

Spanish
Native or Bilingual

Timeline

Training Manager

Ross Stores
06.2021 - Current

Operations Supervisor

Ross Stores Inc
03.2014 - 06.2017

Training Supervisor

Ross Stores Inc.
02.2012 - 06.2021

Human Resources Representative

DMSI Staffing/ MJO Staffing
02.2008 - 02.2012

Bachelor of Arts - Administration - International Business

California State University

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Eddy Gonzalez