Eddy Moorman
Eagle,ID
Summary
Dynamic professional with a proven track record at GameStop, adept in enhancing guest relations and brand awareness through exceptional communication and a friendly, positive attitude. Skilled in multitasking and promotions implementation, I have significantly contributed to improving customer satisfaction and operational efficiency. Expert in cashier management and adept at resolving conflicts, ensuring a productive and welcoming environment.
Overview
5
5
years of professional experience
Work History
Senior Guest Advisor
GameStop
10.2023 - Current
- Analyzed customer feedback data to identify trends, making recommendations for improvements based on findings.
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
- Directed customers to the correct areas and supplied information for Consoles, Games, and Accessories for multiple different systems.
- Taken charge of managerial duties and have managed my main store when scheduled to work by myself.
Floor Staff Member
Nara Ramen
12.2022 - 04.2024
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Floor Supervisor
Reel Theatre
12.2019 - 09.2021
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Set up theatre showings and managed movie and projector problems when issues occurred.
Education
High School Diploma -
Eagle High School
574 N Park Ln, Eagle, ID 8361605-2022
Skills
- Exceptional communication
- Guest relations
- Brand awareness
- Cashier management
- Promotions implementation
- Multitasking proficiency
- Upselling strategies
- Reservation management
- Friendly, positive attitude
Timeline
Senior Guest Advisor
GameStop
10.2023 - Current
Floor Staff Member
Nara Ramen
12.2022 - 04.2024
Floor Supervisor
Reel Theatre
12.2019 - 09.2021
High School Diploma -
Eagle High School
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