EDDY PIERRE
Project Manager/Customer Service Manager
Woodmere,NY
Summary
Dynamic business operations manager with a proven track record of supporting cross-functional teams to optimize productivity and enhance customer satisfaction. Expertise in leadership and interpersonal skills enables effective implementation of organizational strategic plans. A relentless commitment to continuous innovation drives the pursuit of new and creative approaches that propel the company toward success. Passionate about inspiring colleagues to think outside the box and fostering a culture of innovation that empowers teams to embrace fresh ideas and achieve exceptional results.
Overview
18
18
years of professional experience
4
4
Certifications
1
1
Language
Work History
Project Manager – JFK Redevelopment
Alstom
Jamaica, NY
02.2024 - Current
- I oversee the planning, coordination, and construction support for various redevelopment projects linked to the AirTrain operations at JFK Airport. These projects involve managing the collaboration among multiple stakeholders, such as contractors, airport staff, spotters, resource support vendors, the Master Planner, and the JFK Rail Operations team. My primary goal is to ensure that these projects, which vary in scale and complexity, are completed on time, within budget, and to the satisfaction of all parties involved. For instance, I successfully managed a project that involved the installation of a new signaling system, which was completed three months ahead of schedule and under budget. My role in these successful completions has instilled a sense of confidence in my abilities to deliver results.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Operations Manager (Control Center)
Alstom
Jamaica, NY
11.2022 - 02.2024
- As an operations manager, I am responsible for effectively supervising and managing a diverse team of workers, including supervisors, professionals, and union-represented employees. My role encompasses managing the Automatic Train Control system, which involves power distribution, automatic and manual train movement, and maintenance tasks. I also oversee the planning process and coordinate all departments to ensure safe and efficient operation. I also review and approve project work method statements and test plans, evaluate employee performance, and enforce policies and procedures, all while maintaining my SCADA certification.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Deputy-General Station Master
MTA – Metro-North Railroad
New York, NY
09.2018 - 09.2022
- As the leader of front-line uniformed personnel, including assistants, station masters, info booth clerks, customer service ushers, and SMO clerks, I oversee their daily execution of customer-facing duties. I also engage with customers to address their complaints and suggestions while ensuring accurate information is provided. Additionally, I work closely with the terminal appearance unit to maintain the cleanliness of GCT. Finally, I promote all safety programs and policies to all employees under my jurisdiction, and my supervisor's safety record is available upon request for station safety.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Train Operator – Trainer
Bombardier Transportation
Jamaica, NY
07.2015 - 09.2018
- I train and oversee a team of 16+ Air Train Agents, creating a work environment that promotes excellent customer service and motivated employees. As a manager, I oversee front-end operations to ensure all customers receive efficient and friendly service throughout the Air Train system. I create and manage work schedules to properly support customer service, maintenance, contractors, and all other activities that impact operations and customer service. I prioritize customer satisfaction by ensuring all field staff are well-trained, polite, and neatly presented. Additionally, I am responsible for advising the Operations Center of any conditions that may impact the safety of others.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Supported training initiatives for new hires, providing real-world experience as an experienced mentor in the field of train operations.
- Participated in company-sponsored training programs to expand knowledge of industry best practices and remain current on regulatory requirements.
Vehicles Maintenance – Supervisor
Bombardier Transportation
Jamaica, NY
03.2008 - 09.2018
- As the vehicle maintenance, I oversee all work activities related to preventive, corrective maintenance, and vehicle repairs to ensure maximum availability. I keep track of all materials and time used to complete tasks in the MAXIMO system. Additionally, I confirm that work orders are accurately and entirely recorded in MAXIMO. Safety rules and work procedures are strictly enforced, and I monitor and audit employees to ensure compliance.
- Managed efficient teams of up to 15 employees.
- Conducted regular performance evaluations for mechanics, identifying areas for improvement as well as recognizing outstanding achievements.
- Led a team of mechanics, providing guidance and support to ensure optimal performance and professional development.
- Ensured accurate record-keeping, maintaining detailed documentation of all vehicle repairs and services performed.
Education
Bachelor of Science - Management Information Systems
YORK COLLEGE
Jamaica, NY02.1993
Associate of Applied Science - Computer Information Systems
KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY05.1988
Transportation Management Certificate - Transportation Management
CUNY School of Professional Studies
New York, NY06.2015
Skills
- Project management
- Project planning
- Project planning and development
- Project tracking
- Team collaboration
Accomplishments
- Collaborated with team of six in the development of JFK Solar Project.
- Supervised team of twelve staff members.
Certification
Transportation Safety Institute Transit Safety and Security Program Certificate (TSSP) 2015
Timeline
Project Manager – JFK Redevelopment
Alstom
02.2024 - Current
Operations Manager (Control Center)
Alstom
11.2022 - 02.2024
Deputy-General Station Master
MTA – Metro-North Railroad
09.2018 - 09.2022
Train Operator – Trainer
Bombardier Transportation
07.2015 - 09.2018
Vehicles Maintenance – Supervisor
Bombardier Transportation
03.2008 - 09.2018
Bachelor of Science - Management Information Systems
YORK COLLEGE
Associate of Applied Science - Computer Information Systems
KINGSBOROUGH COMMUNITY COLLEGE
Transportation Management Certificate - Transportation Management
CUNY School of Professional Studies