Eddy Siliezar
New York,NY
Summary
Expert in customer service with a solid track record in airline industry. Proven ability to enhance satisfaction by 15%, manage inquiries, and facilitate smooth operations using teamwork and communication skills.
Overview
8
8
years of professional experience
Work History
Airport Customer Service
Delta Air Lines, Inc
10.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Mail Carrier
USPS
07.2021 - 10.2023
- Managed package delivery logistics, adapting to route changes and weather conditions.
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Managed daily distribution of packages and letters, maintaining accuracy in sorting and delivery processes.
- Collaborated with team members to streamline delivery processes and improve operational efficiency.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Pharmacy Technician
CVS Pharmacy
11.2017 - 07.2021
- Processed and dispensed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Managed inventory levels, optimizing stock replenishment and minimizing waste.
- Assisted pharmacists in patient consultations to ensure proper medication usage.
- Trained and mentored new pharmacy staff on operational procedures and best practices.
- Collaborated with healthcare providers to resolve medication-related issues effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York (City), NY05-2020
Associate of Science - Liberal Arts And Sciences
Nassau Community College
Garden City, NY05-2016
Skills
- Problem Solving
- Conflict Resolution
- Communication Skills
- Time Management
- Multitasking
- Team Collaboration
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Promoted after just 5 months of hire date due to outstanding job performance.
Timeline
Airport Customer Service
Delta Air Lines, Inc
10.2023 - Current
Mail Carrier
USPS
07.2021 - 10.2023
Pharmacy Technician
CVS Pharmacy
11.2017 - 07.2021
Bachelor of Science - Criminal Justice
Berkeley College
Associate of Science - Liberal Arts And Sciences
Nassau Community College