Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Eddy Veliz

Queens,NY

Summary

Results-driven General Manager with a proven track record in enhancing productivity and operational efficiency. Expertise in strategic planning, team leadership, and management, leading to improved team collaboration and customer satisfaction. Successfully opened multiple restaurants in both corporate and private settings, demonstrating hands-on service orientation and strong presence on the floor. Committed to driving business growth through innovative strategies and effective leadership.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Avenue Resto Bar
Astoria, New York
03.2021 - Current
  • Managed financial records for budgeting, forecasting, and accounting activities.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Analyzed business performance data to forecast results for upper management.
  • Mentored employees on managing complex sales and difficult customer interactions.
  • Oversaw store opening and closing procedures to ensure operational readiness.
  • Enhanced customer service ratings through comprehensive product knowledge.
  • Recruited and trained new employees to fulfill job requirements effectively.
  • Planned training sessions to address employee weaknesses and improve effectiveness.

Food Service Manager

PJ Clarke's
New York, NY
04.2018 - 02.2021
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Trained new employees to perform duties.
  • Monitored patron alcohol consumption to encourage safety.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Monitored cash intake to reduce discrepancies.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Developed and implemented bartender training programs, policies and procedures.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Resolved problems or concerns to satisfaction of involved parties.

Floor Manager

Merchants Hospitality
New York, NY
04.2014 - 04.2018
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Trained, motivated, and oversaw team delivering outstanding service to every customer.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Recruited and trained new employees to meet job requirements.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Developed and implemented strategies to improve operational efficiency and customer satisfaction.
  • Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.

Education

BBA - Business Administration

UNAM
Mexico
09-1999

Skills

  • Operational efficiency
  • Team leadership
  • Revenue growth
  • Sales strategy
  • Customer service
  • Performance coaching
  • Staff recruitment
  • Conflict resolution
  • Data analysis
  • Business strategy
  • Top talent recruiting, hiring, and retention
  • Multitasking capacity
  • Staff training
  • Performance measurement
  • Delegating work
  • Time management abilities
  • Marketing strategy
  • Cost reduction
  • Payroll administration and timekeeping
  • Expense control
  • Human resources
  • Workflow planning
  • Schedule management
  • Operations management
  • Vendor relationships
  • Marketing
  • Public relations
  • Community outreach
  • Recruitment
  • Profit and loss
  • Event management and promotion
  • Staff scheduling
  • Goal setting
  • Performance analysis
  • Strategize business plans
  • Customer service management
  • Recipes and menu planning
  • Service quality improvement
  • Revenue forecasting
  • Customer experiences
  • Problem-solving abilities
  • Recruitment and hiring
  • Financial document control
  • Organizational skills

Certification

  • New York City Save Handling of Aliments
  • Chef Graduated

Languages

English
Professional
Spanish
Professional
Italian
Limited

References

References available upon request.

Timeline

General Manager

Avenue Resto Bar
03.2021 - Current

Food Service Manager

PJ Clarke's
04.2018 - 02.2021

Floor Manager

Merchants Hospitality
04.2014 - 04.2018

BBA - Business Administration

UNAM

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