Eddy José Urdaneta Coello
Raleigh,NC
Summary
Graduate with the ability to work in teams and assertive communication; punctuality, interest in continuous learning, agility in manual work, organization of spaces and work, verbal and written communication skills.
H A B I L I TIES
• Design tools, audio, video and digital educational platforms. • English B2 in Reading – Speaking-Listening-Writing. • Experience teaching in-person and virtual classes. • Experience directing youth groups and specific training groups. • Leadership of processes and specific areas.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Call Center Agent
Polaris
2021.12 - 2023.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained and managed customer files and databases.
Biology/English Teacher/Administrative Assistant
Colegio Gente Unida y Jóvenes por la Paz
2017.08 - 2021.11
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Established and maintained professional relationships with students, staff, parents and community members.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Monitored student progress and provided feedback to both students and parents.
- Supported development of individualized education plans for students with special needs.
Biology Teacher
Unidad Educativa Colegio Nuestra Señora de Fátima.
2015.10 - 2016.07
- Prepared individualized lesson plans and educational materials to structure biology curriculum to needs of each student.
- Developed materials for laboratory activities, homework assignments and handouts to facilitate learning.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
Biology Teacher
Unidad Educativa Antonio Guzmán Blanco.
2014.10 - 2015.07
- Built variety of formative and summative assessments to measure student progress.
- Developed and implemented behavior management plans to address student issues.
- Supported development of individualized education plans for students with special needs.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Encouraged students to take active role in learning and academic success.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
Education
Degree in Biology -
Universidad Del Zulia
Venezuela 2010.07 - 2015.07
Skills
- Call Center Operations
- Appointment Setting
- Lesson Plan Implementation
- Curriculum Design
- Curriculum Implementation
- Team Teaching
- Technology Integration
- Data Entry
- Account Updating
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Call Center Agent
Polaris
2021.12 - 2023.03
Biology/English Teacher/Administrative Assistant
Colegio Gente Unida y Jóvenes por la Paz
2017.08 - 2021.11
Biology Teacher
Unidad Educativa Colegio Nuestra Señora de Fátima.
2015.10 - 2016.07
Biology Teacher
Unidad Educativa Antonio Guzmán Blanco.
2014.10 - 2015.07
Degree in Biology -
Universidad Del Zulia
2010.07 - 2015.07
Similar Profiles
William HenryWilliam Henry
FORKLIFT OPERATOR at PolarisFORKLIFT OPERATOR at Polaris
XAVIER HANNONXAVIER HANNON
Mig Welder/Fabricator at PolarisMig Welder/Fabricator at Polaris
Darrian GrahamDarrian Graham
Assembly Line at PolarisAssembly Line at Polaris