Eddylis Medina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Cleveland Clinic
04.2023 - Current
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified patient insurance eligibility and entered patient information into system.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided excellent customer service to patients and medical staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Verified insurance eligibility and coverage for patients.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Balanced deposits and credit card payments each day.
- Used EPIC to schedule appointments.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
USPS Clerk
UNITED STATES POSTAL SERVICE (USPS - Full Time)
10.2022 - 01.2023
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
Scanning Clerk
Ricoh
10.2020 - 10.2022
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Maximus Call Center
08.2018 - 09.2019
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Generated leads through cold-calling, networking and other outreach methods.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Monitored customer feedback and identified areas of improvement.
- Developed and implemented promotional strategies to increase customer base.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Notary Public
The UPS Store
09.2015 - 01.2019
- Enhanced store reputation by consistently delivering high-quality service to both new and returning customers.
- Improved efficiency with handling financial transactions accurately, balancing cash drawers, and processing returns or exchanges, deposits for USAA.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Established administrative work procedures to track staff's daily tasks.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Optimized productivity through efficient task prioritization, time management skills, and attention to detail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Gained strong leadership skills by managing projects from start to finish.
- Notary Public
- Provided guidance to customers to facilitate completion of notarial documents.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Interpreter
CyraCom Language Solutions
06.2017 - 07.2018
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted spoken and written languages other than English and vice versa.
- Provided language translation and customer service skills to clients.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Print Specialist
Staples
05.2012 - 02.2015
- Provide services to all consumers regarding any and all copies in an individual and team effort
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Provided fax services to all those needing this service
- Conducted all office related work such as filing, organizing, and operating the telephones.
- Negotiated contracts with vendors to secure competitive pricing on materials without compromising quality.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Cashier
KFC
01.2009 - 06.2011
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
Administrative Assistant Intern
Hostos Community College
08.2007 - 06.2008
- Performed research to collect and record industry data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported departmental projects, ensuring deadlines were met and objectives achieved.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Nursing Assistance
ABC Nursing School
Bronx, NY06.2012
No Degree - Nursing
Hostos Community College
Bronx, NY01.2008
High school diploma -
Walton High School
Bronx, NY08.2007
Skills
- Appointment Scheduling
- Report Generation
- Professional telephone demeanor
- Customer Education
- Employee Coaching
- Customer Relations
- Microsoft Outlook
- Microsoft Excel
- Sales and Upselling
- Service Upselling
- Active Listening
- Medical terminology knowledge
- Reading Comprehension
- Quality Control
- De-Escalation Techniques
- Call center experience
- Filing
- Team Development
- Microsoft Office
- Spanish Fluency
- Customer Service
- Problem-solving abilities
- Scheduling
- Consecutive Translation
- Client Support
- Facility Management
Certification
Nursing Assistant Certificate
Awards
- Customer Service 2018
- Great Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Cleveland Clinic
04.2023 - Current
USPS Clerk
UNITED STATES POSTAL SERVICE (USPS - Full Time)
10.2022 - 01.2023
Scanning Clerk
Ricoh
10.2020 - 10.2022
Customer Service Representative
Maximus Call Center
08.2018 - 09.2019
Interpreter
CyraCom Language Solutions
06.2017 - 07.2018
Notary Public
The UPS Store
09.2015 - 01.2019
Print Specialist
Staples
05.2012 - 02.2015
Cashier
KFC
01.2009 - 06.2011
Administrative Assistant Intern
Hostos Community College
08.2007 - 06.2008
Nursing Assistance
ABC Nursing School
No Degree - Nursing
Hostos Community College
High school diploma -
Walton High School
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