Edelin Mercado

Skilled Business Systems Analyst with a proven track record in improving payroll systems. Known for exceptional collaboration in system implementation and refinement, meeting current and future needs. Expertise in research, problem-solving, policy implementation, training, and customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Research and data analysis
• Process development and implementation
• Leadership and motivation
• Strong written and verbal communication skills
• SAP HCM super user/developer
• Project management and coordination
• SAP Subject matter expert
• Document creation, review, and editing
• Proficient in PowerPoint, Excel, Visio, uPerform, & Word

• Received Award for Excellence my first year with Judicial Council for contribution to error-free W-2 processing.
• Received SAP Best in Class Project Award for successfully deploying San Bernardino Court onto Phoenix.
• Developed all training and business process documentation for Judicial Council Phoenix program.
• Developed Integration Testing process for all newly deployed courts on the Judicial Council Phoenix program.
• Received recognition from executive management for improving department error rate and subsidiary service rating in my first year as Supervisor.
• Received two awards for Employee of the Quarter Award for strengths in customer service and leadership.

• Served as primary contact for assigned courts on SAP HCM system, facilitating meetings and ensuring effective communication among stakeholders.
• Prepared and analyzed payroll auditing reports to ensure accuracy every pay period.
• Researched and updated garnishment processing to stay compliant.
• Strong integration tester for SAP Human Capital Management system.
• Served as point person on HR team to resolve difficult or escalated system issues efficiently and effectively.
• Led the calculation, testing and payment of judges’ back payment for Mallano Settlement which was used by State Controllers to calculate interest.
• Analyzed all court requests for system changes and gathered requirements in order to open tickets.

• Provided continuous training of court employees as needed for business processes and configuration procedures.
• Serve as lead over project to review all documentation and create training mechanisms for internal and external employees.
• Created over 100 Quick References for internal and external SAP users.
• Created court-specific manuals outlining memorandum of understanding contract information as configured in SAP system.
• Created over 1000 Work Instructions in Ancile uPerform to document all internal and external processes.
• Trained all new Associate HR Analysts in my unit.
• Trained all newly deployed courts on SAP and Employee Self Service and Management Self Service modules within SAP.
• Communicate directly with Court staff on newly developed configurations or configuration requests.

• Served as lead on process documentation and training creating over a thousand Work Instruction, PowerPoints, Quick References and FAQ’s.
• Served as lead over Tax module which includes: working with Finance to research reconciliation issues, testing configuration changes and entering manual W-2 adjustments in SAP.
• Served as lead over multiple deployments which included: requirement gathering or blueprinting, integrating new court rules with existing system configuration, creating test scripts, system testing and court training.
• Served as Integration Testing Coordinator for all newly deployed courts onto SAP, including designing test scripts, preparing test data, managing defect log and coordinating testers.
• Serve as lead developer over multiple SAP court deployments which included: MOU interpretation, requirement gathering, blueprinting configuration, testing configuration in multiple environments, implementation of configuration and information handover to stakeholders.
• Successfully supervised staff of six; improved attitude and performance of several employees in a matter of months through motivation, delegation and communication.