Edeline Theodore

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Obtained client medical history, medication information, symptoms, and allergies.

• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
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• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Facilitated smooth room turnover by swiftly restocking mini bars during.

• Assisted in reducing hotel costs by monitoring and reporting any maintenance issues related to mini bars.
• Demonstrated attention to detail while ensuring accurate pricing and item descriptions for all mini bar products.
• Implemented effective rotation procedures, minimizing waste due to expired products within the mini bar inventory.