Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edelis Navarro

Miami,FL

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Overview

23
23
years of professional experience

Work History

Medical Assistant

Jackson Memorial Hospital
Miami, FL
04.2021 - Current
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Processed orders for medical supplies and lab equipment.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Organized patient charts before each day's clinic sessions began.
  • Contacted medical facilities to schedule patients for admission.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Administered medications under physician's supervision.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.

Front Office Medical Assistant

Med Plus Health Care
Opa-locka, FL
06.2012 - 12.2020
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Applied HIPAA regulations to maintain patient confidentiality and protect health information.
  • Organized charts, documents and supplies to maintain team productivity.
  • Completed relevant insurance and other claim forms.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Scanned documents into electronic health record system.
  • Greeted and checked in patients, collected necessary paperwork, and updated patient information.
  • Ordered supplies for front office area when needed.
  • Managed laboratory tests and x-rays.
  • Prepared medical charts, scanned documents and organized patient information.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Communicated with patients with compassion while keeping medical information private.
  • Updated patient medical records.
  • Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.

Customer Service Representative

JMH Health Plans
Miami, FL
07.2008 - 04.2011
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Updated databases with new and modified customer data.
  • Excelled in exceeding daily credit card application goals.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Oversaw warranty counseling process to manage expense controls.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Medical Records Clerk

All Women's Healthcare of South Florida
Pembroke Pines, FL
12.2006 - 03.2008
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Reviewed patient charts for accuracy and completeness.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Scanned and validated medical records for upload.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Tracked and processed release of information requests.
  • Pulled patient charts for upcoming appointments.
  • Located and retrieved files, assisting public with general information.
  • Updated patient files with new medical information as needed.

Barista/Cashier

Starbucks
Miami, FL
01.2003 - 11.2006
  • Received and accurately processed customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Cashier

Burger King
Homestead, FL
03.2001 - 06.2003
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Maintained work area and kept cash drawer organized.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced cash drawers at the end of each shift.

Education

Associate of Science - Medical Assisting

Concorde Career College
Hollywood, FL
03-2012

Associate of Science - Medical Billing And Coding

Everest College
Miami, FL
01-2007

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06-2004

Associate of Science - Nursing

Miami Dade College
Miami, FL

Skills

  • Patient-Focused Care
  • Phlebotomy
  • Procedure Assistance
  • Data Entry
  • HIPAA Compliance
  • Indirect Patient Care
  • Patient Flow Management
  • Medical Billing
  • Medical Terminology
  • Insurance Verification
  • Drawer Balancing
  • Payment Collection
  • Cash Handling
  • Cash Register Operation
  • Customer Service
  • Payment Processing
  • Merchandise Restocking
  • Cash Management
  • Written and Verbal Communication

Languages

Spanish
Full Professional

Timeline

Medical Assistant

Jackson Memorial Hospital
04.2021 - Current

Front Office Medical Assistant

Med Plus Health Care
06.2012 - 12.2020

Customer Service Representative

JMH Health Plans
07.2008 - 04.2011

Medical Records Clerk

All Women's Healthcare of South Florida
12.2006 - 03.2008

Barista/Cashier

Starbucks
01.2003 - 11.2006

Cashier

Burger King
03.2001 - 06.2003

Associate of Science - Medical Assisting

Concorde Career College

Associate of Science - Medical Billing And Coding

Everest College

High School Diploma -

Miami Jackson Senior High School

Associate of Science - Nursing

Miami Dade College

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Edelis Navarro