Edelmira Cervantes

Enhanced client engagement by providing personalized support and resources tailored to individual needs.

• Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
• Assisted clients in accessing community resources and services, strengthening their support networks and promoting overall wellbeing.
• Maintained detailed case notes and documentation for accurate record keeping and efficient information sharing among team members.
• Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering clients to take control of their lives.
• Assisted patients in scheduling doctor and healthcare appointments.
• Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
• Collaborated with local organizations to expand health services and resources.
• Transported or accompanied clients to scheduled health appointments or referral sites.

• Maintained files, records, and chronologies of entry activities.
• Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
• Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
• Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.

• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.
• Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
• Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.

• Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
• Maintained files, records, and chronologies of entry activities.
• Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
• Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
• Enhanced data integrity by implementing robust validation checks during data entry processes.