Edelmira Garcia Gutierrez
Woodlake,CA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dollar General Market
Woodlake , CA
11.2015 - 01.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Manager
Family Dollar
Woodlake, CA
02.2014 - 03.2015
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
Fitting Room Associate
Wal-Mart Supercenter
Visalia , CA
11.2013 - 12.2013
- Provided excellent customer service by answering questions about merchandise or store policies.
- Maintained a clean and inviting atmosphere in the fitting room area.
- Inspected garments for damages and reported any issues to management.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Organized unwanted merchandise and restocked on racks and shelves.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Delivered high level of assistance and support to customers by locating correct sized garments.
- Stocked supplies such as hangers, garment bags. for use by customers in the fitting room area.
Education
High School Diploma -
Crescent Valley Public Charter School
Visalia 10-2012
Skills
- Sales monitoring
- Employee scheduling
- Team motivation
- Performance reviewing
- Customer service and satisfaction
- Workplace safety compliance
- Orientation and training
- Money handling
- Retail operations
- Orientating and training
- Multitasking and organization
Languages
Spanish
Professional
Timeline
Assistant Manager
Dollar General Market
11.2015 - 01.2016
Assistant Manager
Family Dollar
02.2014 - 03.2015
Fitting Room Associate
Wal-Mart Supercenter
11.2013 - 12.2013
High School Diploma -
Crescent Valley Public Charter School
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