Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edelmira Moreno

Brentwood ,CA

Summary

A dynamic and adaptable professional with a track record of delivering exceptional customer service and performing administrative tasks with precision and accuracy. Known for being a dedicated and dependable team player who consistently meets deadlines and exceeds expectations. Possesses a strong work ethic and an unwavering commitment to quality, while remaining flexible and open to learning new skills. Excels in challenging environments and is eager to apply expertise and knowledge to achieve organizational goals.

Overview

21
21
years of professional experience

Work History

Sales and Service Leader

Sephora
05.2021 - Current
  • Train and supervised team members, providing guidance and support to ensure the achievement of sales targets and goals.
  • Utilized strong organizational skills to manage inventory and stock levels, ensuring product availability for customers and minimizing stock loss.
  • Communicated effectively with customers to identify their needs and recommend products, resulting in increased sales and repeat business.
  • Collaborated with other departments and teams to execute promotions and events, contributing to the success of company-wide initiatives.
  • Utilized data analysis tools to monitor key performance indicators related to sales activities.
  • Collaborated with marketing teams to create promotional campaigns aimed at increasing brand awareness and generating more sales leads.
  • Facilitated interdepartmental communication between teams regarding sales strategies and tactics.
  • Developed strategies for upselling products and services to customers, resulting in improved sales performance.
  • Supervised staff recruitment, development, and retention initiatives for a high-performing team environment.
  • Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.

Operations Leader

Sephora
05.2024 - 07.2025
  • Facilitated smooth communication between different departments by relaying information and messages accurately and in a timely manner.
  • Maintained confidential personnel files and records, ensuring compliance with privacy regulations.
  • Coordinated and scheduled meetings, conferences, and appointments, optimizing manager's time and productivity.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained inventory by organizing and cleaning stockroom.
  • Assisted with inventory management tasks, including receiving shipments, stocking shelves, and conducting periodic inventory counts.
  • Opened inventory boxes and restocked shelves.
  • Maintained product inventory and reordered items.
  • Maintained inventory of office supplies and placed orders.

Beauty Advisor

Sephora Inside JCPenney
10.2019 - 05.2021
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Airline Ticket Agent

Air Serv
01.2008 - 01.2011
  • Collaborated with the recreation director to create and evaluate diverse recreational and athletic programs that fostered community engagement.
  • Devised and executed mentally stimulating activities for individuals ranging in age, promoting active participation and enjoyment.
  • Oversaw inventory of supplies and equipment through consistent monitoring and strict sign-out procedures.
  • Conceptualized and coordinated resident outings and special events, bringing joy to holidays and celebrations.
  • Streamlined the ticket checking process with exceptional attention to detail and accuracy.
  • Supported wheelchair-bound travelers, ensuring their safe and comfortable boarding experience.
  • Collaborated with colleagues to optimize the ticket checking process for increased efficiency.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Recreation Leader

City of Oakley
02.2005 - 03.2007
  • Developed positive and productive relationships with kids, parents and staff.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
  • Maintained inventory of supplies and equipment with established sign-out procedures.

Education

High School Diploma -

Deer Valley High School
Antioch, CA

Skills

  • Customer Experience & Satisfaction
  • Team Leadership & Staff Development
  • Conflict Resolution & De-escalation
  • Beauty Product Knowledge & Recommendations
  • Coaching for Sales Performance
  • Clienteling & Loyalty Programs (eg, Beauty Insider)
  • POS & Inventory Management Systems
  • Visual Merchandising & Store Presentation
  • Time Management & Task Delegation
  • Upselling, Cross-Selling & Promotional Strategy
  • Communication (Verbal, Written, and Nonverbal)
  • Adaptability in Fast-Paced Retail Environments

Timeline

Operations Leader

Sephora
05.2024 - 07.2025

Sales and Service Leader

Sephora
05.2021 - Current

Beauty Advisor

Sephora Inside JCPenney
10.2019 - 05.2021

Airline Ticket Agent

Air Serv
01.2008 - 01.2011

Recreation Leader

City of Oakley
02.2005 - 03.2007

High School Diploma -

Deer Valley High School

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