Edelmira Palacios

Everett,WA

Summary

A Financial Specialist seeking to advance career. Helping clients financially and advocating for them in a fast-paced clinical environment. My goal is to help serve others in the community.

With over 15 years at Sea Mar Behavioral Health, I’ve honed my expertise in medical billing and develop a keen eye for improving claims processing efficiency. My proactive approach in reconciling daily deposits and resolving insurance issues, HIPPA compliance knowledge and problems-solving skill, significantly enhancing operational accuracy and patient registration processes.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

years of professional experience

Work History

Financial Specialist

Sea Mar Behavioral Health

06.2009 - Current

Reconciled daily deposits to ensure accuracy of monetary transactions against bank records
Provide guidance to therapist staff on procedure code and billing issues related to insurance coverage rules and regulations
Analyzed claims denials from insurances companies, identified the errors, and re-summit claims
Patient account management
Determining financial eligibility
Financial referrals
North Sound BH-ASO (administrative Service Organization) Funds for client with no coverage, and summit County Invoice.
Collects payments
Works closely with providers to make sure clients are up to date with payments
Managed incoming calls, emails and faxes every day from customers
Ensured compliance with regulatory standards by conducting quarterly financial audits and implementing necessary corrective actions.
Followed HIPPA regulations

Cashier

WinCo Foods

02.2022 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

High School Diploma -

Maternal, Infant, and Early Child Nutrition Course

Human Growth and Development

Crisis Intervention

Some College (No Degree) - CDP Classes

Bellevue College

Bellevue, WA

Northwest Indian College

01.2010

Skills

Community Engagement
Administration
Management
WIC Program Management
Bank Reconciliation
Customer Service
Data Entry

Epic System
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service

Languages

English

Spanish

Professional Working

Timeline