EDELVINA OYANA NDONG MADJA
Buford,GA
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
6
6
years of professional experience
Work History
Server Assistant
Embassy Suite Duluth
01.2020 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
Receptionist Administrator
Michael Consultin LLC
10.2018 - 06.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
Education
Accounting And Finance
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma -
Berkmar High School
Lilburn, GA05.2020
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Customer Service
- Performance Improvement
- Reception Area Maintenance
- Payment Collection
- Document scanning and digitization
- Document Management
- Appointment Scheduling
- Scheduling appointments
- Visitor access management
- Office Equipment Maintenance
- Customer Service Management
- Team Leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server Assistant
Embassy Suite Duluth
01.2020 - Current
Receptionist Administrator
Michael Consultin LLC
10.2018 - 06.2019
Accounting And Finance
Gwinnett Technical College
High School Diploma -
Berkmar High School
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