Edelyn McDermott
Bellevue ,WA
Summary
Highly motivated and dedicated professional with a strong background in customer service. Seeking an opportunity in the administrative, banking, retail, healthcare, or customer service field. Committed to providing exceptional support to the public and contributing to the success of my employer. Known for delivering excellent customer service and possessing a strong work ethic. Eager to leverage skills and contribute to a team-oriented environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Concierge
Kemper Development Company
04.2023 - 10.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
- Continuously sought opportunities for improving resident satisfaction, implementing feedback-driven changes as needed.
- Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
Property Management Office Assistant
Multifamily Elites, LLC
01.2022 - 03.2023
- As a property management office assistant, I presented the property in a positive light to our prospective residents with a high degree of customer service in the hope to maintain the company occupancy standard.
- I helped prepare lease agreements, as well as maintain residents' files.
- Communicating with the team what needs to be taken care of to maintain the property.
- Maintained professional communication with the residents, prospective tenants, and vendors.
- Building personable relations with the residents, creating consistent quality and customer service.
- Coordinate property viewings, follow-ups, answering phones, filing, and organizing paperwork.
- Respond to queries/internet leads and phone call leads
- Familiarity with using Yardi, CRM, and Microsoft Office Proficiency.
- Communicated with residents regarding work order service, comments, and complaints.
Retail Sales Associate
Macy's
11.2014 - 12.2021
- Provided outstanding customer service by demonstrating product knowledge and building quality customer relationships that result in increased sales and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Recommended merchandise selections, and helped to locate or obtained merchandise based on customer needs and desires.
- Meet company sales goals, meeting stars rewards credit program standards.
- Worked as part of a team to meet individual, department, and store objectives.
- Performed various sales and register transactions including ringing purchases, and processing cash, and credit payments.
Jewelry Expert/Retail Customer Sales Associate
JCPenney
10.2011 - 11.2014
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Handled returns and adjustments within the limits empowered in a positive manner that will build customer loyalty.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Assisted customers needs and questions with a warm and professional pleasant attitude.
- Built lasting relationships with repeat customers through attentive service and creating a loyal client.
- Processed customer transactions such as orders, exchanges, refunds and performed cash, card, and check transactions to complete customer purchases.
Education
BBA - Banking And Finance
Palawan State University
Puerto Princesa, Philippines04.2002
Skills
- Excellent customer service
- Knowledge in Microsoft Office Suite
- Office Administration and computer proficient
- Ability to learn quickly and detail oriented
- Effective problem solving and conflict resolution
- Administrative Support and package handling
- Strong interpersonal skills and Strong Work Ethic
- Multitasking proficiency
- Hospitality and guest experience
- Property Management and concierge services
- Effective organization and time management skills
- Property tour management
Certification
Driver's License, 10/22, 10/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
- Sales Top Performers, 04/18, Recognized as one of the 20 employees top sales performers at Macy's, ranked #12.
- Employee of the Month, 11/12, Recognized as 'employee of the month' at JCPenney.
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Residential Concierge
Kemper Development Company
04.2023 - 10.2024
Property Management Office Assistant
Multifamily Elites, LLC
01.2022 - 03.2023
Retail Sales Associate
Macy's
11.2014 - 12.2021
Jewelry Expert/Retail Customer Sales Associate
JCPenney
10.2011 - 11.2014
BBA - Banking And Finance
Palawan State University
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