Edelys Aguila

Representante De Ventas Y Servicio al Cliente

Creative Interiors

09.2014 - 09.2023

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Processed customer service orders promptly to increase customer satisfaction.
Utilized customer service software to manage interactions and track customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Provided primary customer support to internal and external customers.
Developed customer service policies and procedures to meet and exceed industry service standards.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Maintained up-to-date knowledge of product and service changes.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Followed up with customers about resolved issues to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promptly responded to inquiries and requests from prospective customers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Promoted available products and services to customers during service, account management, and order calls.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cross-trained and provided backup support for organizational leadership.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Trained staff on operating procedures and company services.
Developed and updated databases to handle customer data.
Increased efficiency and team productivity by promoting operational best practices.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Reached out to customers after completed sales to suggest additional service or product purchases.
Cross-trained and backed up other customer service managers.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Investigated and resolved accounting, service and delivery concerns.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Implemented and developed customer service training processes.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Created and maintained detailed database to develop promotional sales.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Resolved associate, tool and service delivery issues revealed by statistical reports.

Summary

Overview

Work History

Representante De Ventas Y Servicio al Cliente

Education

Tecnico En Farmacia Dispensarial - Salud

Skills

Timeline

Representante De Ventas Y Servicio al Cliente

Tecnico En Farmacia Dispensarial - Salud

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