Eden Arefaine
Customer service
Charlotte,NC
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
G2 Secure Staff
01.2020 - 07.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
OPS / Gate Agent
GAT
07.2019 - 01.2020
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
Supervisor
HMS Host
07.2018 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Hookah Hot Spot
Manager
01.2014 - 01.2018
- Interacted with customers and offered exemplary service, escalating issues to manager.
- Expedited deliveries to meet customer deadlines and requirements.
Education
Certificate - Art/ Science
Gaston College
Dallas, NCSkills
- Satisfaction Surveys
- Incident Investigation
- Clerical Support
- Hanging Items
- Customer Relationship Management
- Customer Service
- Workflow Schedules
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer Service Supervisor
G2 Secure Staff
01.2020 - 07.2023
OPS / Gate Agent
GAT
07.2019 - 01.2020
Supervisor
HMS Host
07.2018 - 06.2019
Hookah Hot Spot
Manager
01.2014 - 01.2018
Certificate - Art/ Science
Gaston College