Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Eden Arefaine

Eden Arefaine

Customer service
Charlotte,NC

Overview

9
9
years of professional experience

Work History

Customer Service Supervisor

G2 Secure Staff
01.2020 - 07.2023
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

OPS / Gate Agent

GAT
07.2019 - 01.2020
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Tagged and transferred baggage from scales to designated conveyor belt.

Supervisor

HMS Host
07.2018 - 06.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Hookah Hot Spot

Manager
01.2014 - 01.2018
  • Interacted with customers and offered exemplary service, escalating issues to manager.
  • Expedited deliveries to meet customer deadlines and requirements.

Education

Certificate - Art/ Science

Gaston College
Dallas, NC

Skills

  • Satisfaction Surveys
  • Incident Investigation
  • Clerical Support
  • Hanging Items
  • Customer Relationship Management
  • Customer Service
  • Workflow Schedules

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Customer Service Supervisor

G2 Secure Staff
01.2020 - 07.2023

OPS / Gate Agent

GAT
07.2019 - 01.2020

Supervisor

HMS Host
07.2018 - 06.2019

Hookah Hot Spot

Manager
01.2014 - 01.2018

Certificate - Art/ Science

Gaston College

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Eden ArefaineCustomer service