Summary
Education
Overview
Work History
Skills
Languages
Timeline
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Eden  Covarrubias

Eden Covarrubias

Henderson,NV

Summary

Dynamic and dedicated professional with a proven track record at Walmart, excelling in customer service and teamwork. Skilled in problem-solving and inventory management, consistently achieving productivity goals while ensuring high-quality standards. Known for a friendly demeanor and commitment to enhancing customer satisfaction through effective communication and informed recommendations.

Education

No Degree - Business Administration

Carmen National High School
Philippines

Overview

10
10
years of professional experience

Work History

Deli / Bakery Associate

Walmart
09.2024 - Current
  • Prepared baked goods following recipes and quality standards.
  • Assisted in inventory management, ensuring stock levels met demand.
  • Maintained cleanliness of workstations and baking equipment.
  • Collaborated with team members to optimize production efficiency.
  • Monitored product freshness, rotating stock to reduce waste.
  • Provided exceptional customer service, addressing inquiries about bakery items.
  • Trained new associates on bakery procedures and safety protocols.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
  • Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.

Customer Service Representative

SM Supermarket
09.2015 - 10.2020
  • Assisted customers with inquiries, ensuring prompt and courteous service.
  • Resolved issues efficiently, enhancing customer satisfaction and loyalty.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained product knowledge to provide informed recommendations to customers.
  • Educated customers on promotions and store policies, facilitating informed purchasing decisions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Improved resolution time with effective problem-solving for customer complaints.

Skills

Friendly, positive attitude

Languages

Tagalog
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Deli / Bakery Associate

Walmart
09.2024 - Current

Customer Service Representative

SM Supermarket
09.2015 - 10.2020

No Degree - Business Administration

Carmen National High School