No Degree - Business Administration
Carmen National High School
Philippines
Eden Covarrubias
Henderson,NV
Summary
Dynamic and dedicated professional with a proven track record at Walmart, excelling in customer service and teamwork. Skilled in problem-solving and inventory management, consistently achieving productivity goals while ensuring high-quality standards. Known for a friendly demeanor and commitment to enhancing customer satisfaction through effective communication and informed recommendations.
Education
Overview
10
10
years of professional experience
Work History
Deli / Bakery Associate
Walmart
09.2024 - Current
- Prepared baked goods following recipes and quality standards.
- Assisted in inventory management, ensuring stock levels met demand.
- Maintained cleanliness of workstations and baking equipment.
- Collaborated with team members to optimize production efficiency.
- Monitored product freshness, rotating stock to reduce waste.
- Provided exceptional customer service, addressing inquiries about bakery items.
- Trained new associates on bakery procedures and safety protocols.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
Customer Service Representative
SM Supermarket
09.2015 - 10.2020
- Assisted customers with inquiries, ensuring prompt and courteous service.
- Resolved issues efficiently, enhancing customer satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide informed recommendations to customers.
- Educated customers on promotions and store policies, facilitating informed purchasing decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Skills
Friendly, positive attitude
Languages
Tagalog
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Deli / Bakery Associate
Walmart
09.2024 - Current
Customer Service Representative
SM Supermarket
09.2015 - 10.2020
No Degree - Business Administration
Carmen National High School