Eden Covarrubias

Henderson,NV

Summary

Dynamic and dedicated professional with a proven track record at Walmart, excelling in customer service and teamwork. Skilled in problem-solving and inventory management, consistently achieving productivity goals while ensuring high-quality standards. Known for a friendly demeanor and commitment to enhancing customer satisfaction through effective communication and informed recommendations.

Education

No Degree - Business Administration

Carmen National High School

Philippines

Overview

years of professional experience

Work History

Deli / Bakery Associate

Walmart

Henderson, WV

09.2024 - Current

Prepared baked goods following recipes and quality standards.
Assisted in inventory management, ensuring stock levels met demand.
Maintained cleanliness of workstations and baking equipment.
Collaborated with team members to optimize production efficiency.
Monitored product freshness, rotating stock to reduce waste.
Provided exceptional customer service, addressing inquiries about bakery items.
Trained new associates on bakery procedures and safety protocols.
Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.

Customer Service Representative

SM Supermarket

Manila Philippines

09.2015 - 10.2020

Assisted customers with inquiries, ensuring prompt and courteous service.
Resolved issues efficiently, enhancing customer satisfaction and loyalty.
Processed transactions accurately using point-of-sale systems.
Maintained product knowledge to provide informed recommendations to customers.
Educated customers on promotions and store policies, facilitating informed purchasing decisions.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Improved resolution time with effective problem-solving for customer complaints.

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Languages

Tagalog

Native or Bilingual

Spanish