EDEN DEBELA

• Processing invoices from several country for payment
• International electronic payment processing
• As Account service Representative at counter sold and purchased foreign banknotes, sold per-loaded foreign currency debit cards, issued foreign currency drafts, purchased foreign check, local check and inputted detail for international wire transfer orders of walk in Members
• Balance daily cash report with receipts
• Keep track and update cash inventory database
• Process currency exchange requests ensuring accurate exchange and maintaining cash stock balance daily, weekly and monthly that includes ATMS, taking inventories of cash of cash contained, replenishing as necessary
• Understanding features of Travelex Foreign Currency product lines and developing selling skills to up selling sells to maximize revenue
• Achieving standards plan set by Management
• Maintaining highest level of excellent customer service and appropriate attire
• Analyze currency transaction to ensure that all compliance requirements and regulations are being adhered
• Provide account status and handle phone inquiries to meet client demands
• Researched options and recommended services to address clients' needs
• Advocated for client needs within company to improve experience and increase customer retention
• Implemented and developed customer service training processes
• Educated clients on relevant policies and options and answered questions to remedy issues
• Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.

Provided general administrative support including but not limited to: filling papers, answering phone calls, ordering supplies

• Assisted business department chair in preparing reports; maintaining students’ records; receiving and preparing memos
• Maintain accounting database by entering data into computer
• Created invoices, statement and purchase orders
• Assisted in processing accounts payable by maintaining up-to-date vendor statements to ensure timeliness and completeness, communicate with vendors for questions and issued checks
• Onboarded new temps by entering employee information into systems
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Adhered to social distancing protocols and wore mask or face shield
• Resolved conflicts and negotiated mutually beneficial agreements between parties