Eden Heine
Ponder
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Specialist II
Baylor Scott & White Health
07.2024 - Current
- Patient centered care, patient relations, check-in and check-out, scheduling, insurance verification, answering phones, patient registration, payment collection, assist in training or mentoring new employees.
- Facilitated patient scheduling and appointment management to optimize workflow efficiency.
- Ensured accurate patient registration and verification of insurance information.
- Coordinated follow-up appointments and referrals to ensure continuity of care for patients.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Data Entry/Medical Billing
Claimcare
01.2018 - 08.2023
- Process multiple clients claims adjust patients accounts track adjustments in excel, entered patient's demographics into EHR systems, insurance verification, worked in excel everyday, advanced MD and eClinical works.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Account Processor
US Bank Service Center
10.2016 - 05.2018
- Enter credit card application from paper form to US Bank's processing system for various products.
- Process credit card application that had pertinent information filled out.
- Print and verify signatures that banker email over.
- Process return mail, noting accounts.
- Documented in excel time spent on certain categories of work, reviewing credit card applications and credit history.
- Processed high volumes of account transactions with accuracy and efficiency.
- Managed customer inquiries and resolved account discrepancies promptly.
Provider Enrollment Rep
Noridian Healthcare
04.2014 - 06.2016
- Process provider Medicare applications from start to finish.
- Contact providers with question and request documents that were needed for their enrollment in Medicare.
- Responsible for making sure application that are assigned to be are completed by the designated deadlines with the correct information.
- Research information that is not correct in the system and work with coworkers to get the information fixed.
- Was utilized on special projects; recently testing for an updated version of one the main program we use.
- Helped train new employees and helped quality test their work.
- Used Microsoft Excel and Word daily, entered the data into multiple systems.
- Facilitated provider enrollment process, ensuring compliance with regulatory standards.
- Analyzed and verified documentation for accuracy and completeness during enrollment.
- Mentored junior staff on best practices for provider enrollment procedures.
- Assisted providers with navigating online portal systems, enhancing user experience and expediting application submissions.
- Reduced errors in provider applications with meticulous attention to detail and thorough review procedures.
- Prepared and processed provider enrollments with Medicare and Medicaid in multiple states.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
Education
Bachelor's Degree - Healthcare Administration, Psychology
Southern New Hampshire University
Manchester, NH09.2025
Diploma - General Studies
Moorhead Senior High
Moorhead, MN06.2005
Skills
- Proficient in Microsoft Outlook
- Office administration expertise
- Patient confidentiality management
- Clerical support
- Meeting schedule management
- Appointment coordination
- Problem-solving expertise
- Administrative assistance expertise
- Composed and efficient in high-pressure situations
- Accurate patient identification
- Information confidentiality
- Customer service
- Office management
Certification
- CPR/AED/First-Aid
- August 2025 to August 2027
- From the National CPR Foundation
- ID# E342D655
Timeline
Patient Service Specialist II
Baylor Scott & White Health
07.2024 - Current
Data Entry/Medical Billing
Claimcare
01.2018 - 08.2023
Account Processor
US Bank Service Center
10.2016 - 05.2018
Provider Enrollment Rep
Noridian Healthcare
04.2014 - 06.2016
Bachelor's Degree - Healthcare Administration, Psychology
Southern New Hampshire University
Diploma - General Studies
Moorhead Senior High