EDEN KIDANE

• Assisted newly arrived refugees in securing housing, food assistance, Social Security benefits, and healthcare services.

• Facilitated school enrollment and access to education programs for children and adults.

• Provided guidance on public benefits, including SNAP (food stamps) and Medicaid.

• Conducted client assessments to identify immediate and long-term resettlement needs.

• Connected clients with community resources to support self-sufficiency and integration.

• Maintained accurate documentation and case files to ensure compliance with program guidelines.

• Conduct multi-dimensional assessment of client needs.

• Provide assistance with submission of applications for disaster assistance.

• Perform outreach activities intended to locate affected individuals needing support and assistance.

• Maintain appropriate documentation of client files

• Scheduled loads according to priority and available equipment.
• Supervised driver dispatching, route planning and vehicle tracking for over 25 drivers.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Investigated and resolved customer and vendor issues to retain business.
• Monitored changes in delivery schedule and communicated changes to customers.
• Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
• Matched bills of lading and reconciled quantities to verify items shipped.
• Recorded results of service calls to create report summaries for senior management.
• Reviewed scope of each project to estimate number of man-hours required.
• Monitored attendance and productivity for employees by maintaining accurate and updated records.

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Verified prescriptions and drug labels, documents and packages.
• Interpreted and processed medication orders under supervision of pharmacist.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
• Prepared prescription transfers to other pharmacies.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Answered telephones to respond to questions or requests.
• Entered prescription information into computer databases.
• Operated cash registers to accept payments from customers.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Cleaned and maintained equipment or work areas according to prescribed methods.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Checked medications for content, accuracy and completeness of drug packaging and labeling.
• Maintained proper storage and security conditions for drugs.
• Prepared and processed medical insurance claim forms and records.
• Received and stored incoming supplies and informed supervisors of stock needs and shortages.
• Established or maintained medications and other patient profiles.