Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eden Lewis

East Moline,IL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Coordinator/Administrative Assistant

Hansen Family Dentistry
04.2022 - Current
  • Coordinated special projects and managed schedules.
  • Controlled finances to lower costs and keep business operating within budget.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Interacted with patients by phone, email, or in-person to provide information.

Dental Assistant

Community Healthcare
05.2015 - 04.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Monitored patient comfort and safety during dental procedures.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Dental Assistant

Familia Dental
11.2016 - 07.2017
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Monitored patient comfort and safety during dental procedures.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.

Caregiver/Personal Assistant

Park Vista Senior Living
03.2016 - 11.2016
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted disabled clients to support independence and well-being.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Data Entry Clerk

Melrose International
10.2013 - 05.2014
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Collated and organized data entry documents into filing systems for easy access.
  • Developed and maintained databases to store customer information.
  • Updated and maintained customer information, documents and records.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.

Pharmacy Technician

Blessing Hospital
04.2012 - 10.2013
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

General Merchandise Manager/Asst. Pricing Coordinator

County Market/ Niemann Foods
02.2006 - 04.2012
  • Supported General Store manager by explaining services directly to customers.
  • Understood and utilized available tools and resources.
  • Priced new and existing business focused on mode optimization and profitability.
  • Learned and applied knowledge of customer workflow, preferences to meet customer expectations.
  • Created and managed social media campaigns to increase brand engagement.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Devised content strategy to effectively engage target audiences.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Developed creative presentations, trend reports,, and product data sheets.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Education

Bachelor's - Psychology

Grand Canyon University
Phoenix, AZ
10.2023

Dental Assisting Diploma - Chairside assisting

ACCSC
Moline, IL
05.2015

DANB Dental Assisting National Board - Chairside Dental Asssiating

Midwest Technical Institute, National Board
Moline, IL
05.2015

Diploma - High School Equivalency

John Wood Adult EDU
Quincy, IL
02.2008

Skills

  • Office administration
  • Inter-office communications
  • Microsoft Office usage
  • Office support (phones, faxing, filing)

Certification

CPR Certified (4 years) Bloodborne Pathogens training (4 years) Child/ Dependent Adult Abuse training (4 years) DANB certified in Infection Control (4 years) DANB certified in Radiation health and Safety (4 years) Customer Service Skills (10+ years) Dental Assisting (4 years) Dental, CPR CertificationX-Ray CertificationNational Society of Collegiate ScholarsPresentAdditional InformationI am current in CPR certification as well a current Mandatory Abuse training. DANB certification in Infection control and Radiation Health and safety

Timeline

Office Coordinator/Administrative Assistant

Hansen Family Dentistry
04.2022 - Current

Dental Assistant

Familia Dental
11.2016 - 07.2017

Caregiver/Personal Assistant

Park Vista Senior Living
03.2016 - 11.2016

Dental Assistant

Community Healthcare
05.2015 - 04.2022

Data Entry Clerk

Melrose International
10.2013 - 05.2014

Pharmacy Technician

Blessing Hospital
04.2012 - 10.2013

General Merchandise Manager/Asst. Pricing Coordinator

County Market/ Niemann Foods
02.2006 - 04.2012

Bachelor's - Psychology

Grand Canyon University

Dental Assisting Diploma - Chairside assisting

ACCSC

DANB Dental Assisting National Board - Chairside Dental Asssiating

Midwest Technical Institute, National Board

Diploma - High School Equivalency

John Wood Adult EDU

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