Eden Lowery
Sheffield
Summary
Professional cleaner with strong background in maintaining high standards of cleanliness and hygiene. Known for reliability and adaptability, excelling in team collaboration and meeting changing needs. Expertise includes deep cleaning, sanitization, and utilizing cleaning equipment and products effectively. Focused on achieving results and contributing to clean and safe environment.
Overview
2
2
years of professional experience
Work History
Professional Cleaner
The Cleaning Authority
08.2024 - Current
- Provide exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrate flexibility in adapting to varied work schedules for different clients'' needs.
- Deliver quality customer service to address urgent needs and cleaning requests.
- Enhance client satisfaction by meticulously cleaning and sanitizing residential properties.
- Ensure completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Reduce allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Spot-clean stains and repaired scuffs or dings to maintain furniture and walls.
- Collaborate with team members to complete large-scale cleaning projects within tight deadlines.
- Achieve streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Maintain a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Use time management and efficient cleaning methods to meet deadlines.
- Work alongside other cleaners to complete jobs in corporate office buildings.
- Promote a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
- Empty trashcans and transported waste to collection areas.
Customer Service Representative
The UPS Store Inc.
05.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Crew Member
Dunkin' Donuts
10.2023 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Improved team morale, leading to increased productivity and reduced turnover.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Fostered positive team environment by assisting coworkers during rush periods.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Increased customer satisfaction with prompt and accurate order taking.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Boosted repeat customer rates by providing friendly and engaging service.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Contributed to inventory management, minimizing food waste and controlling costs.
Education
Buckeye Online School of Success
Liverpool, OH06-2023
No Degree -
Sheffield-Sheffield Lake City Schools
Sheffield Village, OH01-2022
Skills
- Self-motivation and initiative
- Strong work ethic
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Dusting and polishing know-how
- Carpet cleaning proficiency
- Waste disposal management
- Upholstery cleaning
- Housekeeping
- Team collaboration
- Cleaning and sanitizing
- Physical stamina
- Sweeping and mopping
- Disinfection practices
- Customer service
- Quality control
- Laundry services
- Health and safety regulations
- Sanitation practices
Timeline
Professional Cleaner
The Cleaning Authority
08.2024 - Current
Customer Service Representative
The UPS Store Inc.
05.2024 - 08.2024
Crew Member
Dunkin' Donuts
10.2023 - 05.2024
Buckeye Online School of Success
No Degree -
Sheffield-Sheffield Lake City Schools