Eden McDermott
Naples,FL
Summary
Dynamic and dedicated hostess with a proven track record at Island Gypsy, excelling in customer service and reservation management. Known for enhancing guest experiences through effective communication and a welcoming demeanor. Skilled in multitasking and maintaining cleanliness, ensuring a smooth dining atmosphere while supporting team efficiency.
Overview
2
2
years of professional experience
Work History
Hostess
Island Gypsy
10.2025 - 12.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Provided menu information and assisted guests with special requests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
Hostess
Verona Grill
02.2025 - 06.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Communicated wait times accurately to guests, enhancing customer experience.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with servers and kitchen staff to ensure smooth service flow.
- Trained new team members on hosting procedures and restaurant policies.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Busser
Verona Cafe
02.2024 - 07.2024
- Supported waitstaff by promptly clearing and resetting tables to enhance customer dining experience.
- Assisted in maintaining cleanliness of dining area, ensuring compliance with health and safety standards.
- Delivered polished glassware and utensils to tables, contributing to efficient service flow.
- Collaborated with kitchen staff to ensure timely delivery of food orders, improving overall service efficiency.
- Engaged with guests to provide exceptional service, fostering a welcoming atmosphere at Verona Cafe.
- Adapted quickly to dynamic restaurant environment, effectively handling peak service times with composure.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
No Degree - Nursing
Florida South Western
Naples FlSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Complaint handling
Timeline
Hostess
Island Gypsy
10.2025 - 12.2025
Hostess
Verona Grill
02.2025 - 06.2025
Busser
Verona Cafe
02.2024 - 07.2024
No Degree - Nursing
Florida South Western