Eden McElhaney
San Francisco,United States
Summary
Inspiring Sales Manager leading development and implementation of superior sales strategy and customer service strategies. Proven track record of being a super-connector identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating lasting business relationships. Communications expert, passionate about demonstrating solar technology.
Overview
12
12
years of professional experience
Work History
National Sales Account Executive
World4Solar
San Francisco, United States
01.2024 - Current
- Company Overview: http://www.world4solar.com/.
- Played a crucial role in facilitating and managing national sales operations under the guidance of the vice president.
- Generated advanced technological proposals for B2B Clients, showcasing energy yield and ROI with custom solar carport plus BESS solutions ranging from $90K to $3M.
- Conducted product demonstrations both on-site with customers and at industry events nationwide to enhance visibility and market penetration, leading to successful openings in CA, TX, CT and FL.
- Compiled high-level sales data for the executive team on a weekly basis.
- Developed sales automation processes and pipeline management strategies leveraging HubSpot to streamline tracking efforts.
- Directed entry into South America through innovative distribution strategy.
- Implemented pioneering training framework for onboarding and sales, achieving doubled outcomes within first sixty days.
- Controlled sales processes from initial lead qualification through final closing.
Pro Experience Specialist
OpenSolar
San Francisco Bay Area
03.2023 - 11.2023
- Served as main contact for solar contractors, providing detailed support and guidance.
- Conducted platform onboarding and training sessions to enhance users' proficiency with OpenSolar's software features to increase software adoption and collected and analyzed user feedback to facilitate continuous improvements.
- Led weekly live finance and platform webinars for enterprise sales teams, enhancing client satisfaction.
- Facilitated platform funding through strategic alliances, creating value-driven collaborations and partnerships.
- Conducted extensive state-wide in-person sales training for partners and contractors.
- Handled escalations effectively, contributing to improved client satisfaction levels using Slack, Zendesk and Hubspot.
Senior Consultant and Stylist
Trumaker
San Francisco Bay Area
07.2016 - 09.2017
- Provided customized styling consultations for high-level clientele.
- Delivered targeted recommendations using extensive product knowledge and fit expertise.
- Directed front-of-house sales operations as brand ambassador, developing training programs and national standards.
- Maintained exceptional sales performance with consistent nationwide rankings in a five-state region.
- Engaged potential customers via phone, email, and social media outreach.
- Delivered expert consultations for diverse clothing needs, including casual and professional attire.
- Implemented organized record-keeping to enhance follow-up processes and strategic interactions.
- Sustained customer satisfaction by showcasing newly launched products during post-sales interactions.
Office Manager
Hayes Valley Wellness
San Francisco
02.2015 - 12.2016
- Managed scheduling, correspondence management, and inventory maintenance efficiently.
- Managed office budget and HR processes to enhance operational effectiveness.
- Oversaw cohesive workflows through effective integration of HR, customer service, and marketing operations.
- Achieved cost reduction and operational optimization through leadership in adopting advanced cloud-based solutions.
- Enabled sales forecasting with comprehensive analysis of business performance metrics.
- Led successful introduction of pioneering online appointment scheduling system, boosting database efficiency and tripling daily bookings.
- Optimized shipping procedures for patients by coding and producing medical bills through in-house chiropractic software.
- Managed banking procedures and administered payroll efficiently to guarantee secure financial processes.
Customer Experience Manager
Sungevity
Oakland
02.2015 - 12.2016
- Managed holistic approach to optimize every stage of customer engagement.
- Directed a team of 10 to consistently deliver superior customer experiences using Salesforce.
- Facilitated significant account growth through strategic sales planning.
- Delivered an exceptional post-sale customer experience through leadership in the establishment of new sales accounts through organic referrals
- Delivered virtual orientations to installed customers, highlighting functionalities of their solar energy systems.
- Delivered weekly comprehensive insights to upper-management, marketing, and software teams for informed decision-making.
- Mentored new team members to enhance productivity and precision.
- Enhanced customer service operations by conducting surveys and reporting metrics to innovate new marketing and sales concepts.
- Directed a group of 10 customer support staff to implement operational upgrades using data-driven insights.
Solar Energy Consultant
Sungevity
Oakland
02.2013 - 03.2015
- Delivered expert remote consultation to clients on solar energy solutions.
- Designed solar solutions, assessed installation feasibility, and provided cost estimates aligning with unique homeowner goals.
- Displayed advanced expertise in solar technology and utility rate structuring spanning 12 states to position Sungevity as a top-tier solar provider.
- Managed an extensive client portfolio and deployed satisfied customer contacts to drive referrals and secure new business leveraging Salesforce
- Coordinated review and execution of financial agreements and legal contracts, finalizing deals worth $15-50k using DocuSign.
- Managed end-to-end sales and enhanced client acquisition through strategic financing solutions, skilled contract discussions, and deal finalization.
Technical Sales Associate
Sungevity
Oakland
03.2014 - 10.2014
- Qualified prospective customers and evaluated prospective customer needs, conveying technical solar information, and offering guidance on relevant products and promotions.
- Interpreted technical specifications of solar energy systems, communicated the benefits of solar technology, and assessed clients' energy needs
- Collaborated with sales teams to develop proposals, presentations, and tailored solutions and cost estimates
- Secured lead qualification and paved way for customer engagement by initiating daily contact with over 100 warm leads seeking home solar quotes via email and phone served as the primary point of contact for Sungevity
- Showcased expertise in assessing homes for solar suitability using satellite imagery, and delivered prompt and comprehensive responses via multiple communication channels.
- Revitalized inactive client relationships within Salesforce CRM, boosting overall lead management and scheduled sales appointments with Solar Consultants.
- Provided critical insights for strategic decision-making through detailed reports on sales, leads, and new contacts to management.
Education
Bachelor of Science - Organizational Communication
University of Central Florida
Orlando, FL05.2010
Skills
- Customer Relationship Management
- Membership Growth & Retention Strategies
- Full Cycle Sales & Key Account Management
- Business Development & Market Penetration
- Excellent Verbal & Written Communication Skills
- Training Development
- Problem-Solving & Strategic Planning
- Team Collaboration
- Customer-centric Focus
- Public Presentation Skills
- Data-Driven Decision Making
- Intermediate Spanish Speaker
Languages
Spanish
Professional
Affiliations
- Trained in multiple Eastern & Western Healing Arts including Japanese Reiki Energy Healing and Peruvian Shamanism.
- Usui & Karuna Master Teacher, Shamanic Practitioner, Angelic Medium and Energy Healer, Owner of AER, www.TempleofAER.com.
References
References available upon request.
Software
Salesforce
QuickBooks
OpenSolar
HubSpot
ZenDesk
Google Workspace
Microsoft Teams
Zoom
Slack
Interests
Energy Healing
Walking in nature
Herbalism
Work Preference
Work Type
Contract WorkPart TimeFull TimeWork Location
RemoteImportant To Me
Company CultureWork from home optionPaid time offCareer advancementPersonal development programs4-day work weekWork-life balanceQuote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
National Sales Account Executive
World4Solar
01.2024 - Current
Pro Experience Specialist
OpenSolar
03.2023 - 11.2023
Senior Consultant and Stylist
Trumaker
07.2016 - 09.2017
Office Manager
Hayes Valley Wellness
02.2015 - 12.2016
Customer Experience Manager
Sungevity
02.2015 - 12.2016
Technical Sales Associate
Sungevity
03.2014 - 10.2014
Solar Energy Consultant
Sungevity
02.2013 - 03.2015
Bachelor of Science - Organizational Communication
University of Central Florida
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