Eden Montgomery
Greenwood,IN
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Louisville Zoo
03.2024 - Current
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Answered phones with professionalism and directed calls appropriately.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained safe working environments by enforcing strict adherence to safety guidelines and protocols.
- Reported damages and hazardous conditions to management for further action.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Performed inspections and routine maintenance on equipment.
Chocolatier
Ghirardelli
06.2023 - 10.2023
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained clean and organized workspaces, ensuring positive environments for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Kept tidy and organized area to comply with cleanliness standards.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Pet Host
Petsuites
10.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Coordinated with outside vendors such as groomers or trainers when necessary to provide additional services requested by clients.
- Served as a reliable point of contact for both new and returning clients, representing said company professionally while ensuring their needs were met promptly and effectively.
- Improved efficiency of daily tasks by maintaining up-to-date records on each pet's status throughout their stay.
- Monitored animals for behavioral problems and signs of health issues.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed reservations efficiently using hotel software, ensuring accurate bookings and minimal scheduling conflicts.
- Elevated overall guest experience by offering personalized playtime sessions catered to each pet's preferences and energy levels.
- Collaborated with team members to ensure seamless operations and a positive experience for both pets and their owners.
- Maintained clean, safe, and organized environments for pets by performing routine cleaning tasks and addressing any issues promptly.
Education
High School Diploma -
Martha Layne Collins High School
Shelbyville, KY05.2023
Skills
Time Management
Listening Skills
Issue Resolution
Guest engagement and assistance
Strong empathy
Patience and composure
Team motivation
Cleaning and Sanitizing
Sweeping and Mopping
Waste Management
Window Washing Proficiency
Professional Appearance
Languages
Japanese
Elementary
Timeline
Guest Services Associate
Louisville Zoo
03.2024 - Current
Chocolatier
Ghirardelli
06.2023 - 10.2023
Pet Host
Petsuites
10.2022 - 03.2023
High School Diploma -
Martha Layne Collins High School
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