Eden Murillo
Newton,NC
Summary
Customer Service Representative bringing of top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Elementary Tutor
Lincoln Charter School
01.2016 - Current
- Enhanced student comprehension by utilizing differentiated instruction methods tailored to individual needs
- Teaching classroom topics, assisting with homework, projects, tests, and EOG preparation, while being a good role model for the children
- Support students who struggle academically and socially
Client Service Associate
Wealth Enhancement Group
01.2022 - 01.2023
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner
- Oversaw client investment accounts, scheduling meetings, communicating and assisting clients via email, phone, and in person, and arranging client events
Financial Administrative Assistant
Reid Financial Consulting
12.2019 - 12.2021
- Ensured preparation of monthly and annual financial reports for accurate and timely submission to clients
- Generating financial reports, opening investment accounts, marketing, scheduling meetings, and prioritizing client service
- Assisted in the completion of a 6-month merger and acquisition
Education
Associate of Arts - Business Management
Catawba Valley Community College
05.2024
Skills
- Administrative Experience
- Personal Assistant Experience
- Communication skills
- Customer service
Certification
Driver's License
Groups
Western Piedmont Youth Symphony
Timeline
Client Service Associate
Wealth Enhancement Group
01.2022 - 01.2023
Financial Administrative Assistant
Reid Financial Consulting
12.2019 - 12.2021
Elementary Tutor
Lincoln Charter School
01.2016 - Current
Associate of Arts - Business Management
Catawba Valley Community College
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