Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Eden Muttillo

Eden Muttillo

Ozark,MO

Summary

Passionate team player with a strong desire to assist and support others. Demonstrates exceptional organizational and communication skills while offering personalized guidance and education across various subjects including academics, behavior management, and technology. Experienced in providing staff support within educational and childcare settings, working closely with children both one-on-one and in small groups to deliver essential instruction in reading, writing, math, and other educational activities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Contact Center Specialist

Coxhealth
04.2025 - Current
  • Managed high-volume inbound calls for cardiology services
  • Expertly scheduling appointments
  • Triaging patient inquiries, and providing accurate information on procedures and pre-appointment requirements.
  • Maintained exceptional patient satisfaction through compassionate communication and efficient problem resolution.

Patient Care Coordinator Technician

Southwestern Hearing Centers
05.2024 - 04.2025
  • Coordinate patient appointments to ensure efficient scheduling and minimal wait times.
  • Maintain and update patient records accurately and confidentially using electronic health record systems.
  • Facilitate communication between patients and healthcare professionals by promptly addressing inquiries and concerns.
  • Manage inventory of hearing aid supplies and accessories to ensure availability and timely replenishment.
  • Provide exceptional customer service by fostering a welcoming and supportive environment for patients and their families.

Retail Associate/Cashier

Vera Bradley
06.2022 - 04.2024
  • Delivers high-quality customer service, promptly addressing and resolving inquiries.
  • Handles financial transactions proficiently, encompassing payment processing and discount application.
  • Provides training and supervision to new team members on effective selling strategies and industry best practices.
  • Operates Point of Sale (POS) system for diverse transactions.
  • Maintains store presentation by organizing merchandise racks and displays for visual appeal.

Cashier Associate

Bath and Body Works
02.2021 - 05.2021
  • Executed daily operational tasks with accuracy and efficiency.
  • Replenished sales floor merchandise and organized shelves for optimal appearance.
  • Made positive transaction experiences with customers and addressed service concerns.

Lead Concessionaire

Branson Parks and Recreation
04.2019 - 05.2022
  • Managed cash drawer operations, ensuring accurate count and reconciliation of funds in transactions.
  • Maintained leadership skills to oversee projects and adapt to new technology swiftly.
  • Assumed responsibility for safe access and key control, contributing to the security of the facilities.
  • Fostered positive relationships with team members, and effectively addressed customer concerns.

Education

College Certificate - Administrative Assistant

Ozarks Technical Community College
Springfield, MO
05.2024

High school diploma - undefined

Lighthouse Christian Academy
05.2022

Skills


    Classroom Support & Organization
    Student Engagement & Communication
    Team Collaboration & Leadership
    Adaptability & Time Management
    Problem Solving & Attention to Detail
    Basic Tech & Record-Keeping Skills

Certification

  • Content Substitute, Missouri Department of Elementary & Secondary Education Substitute Certificate of License to Teach - Effective: July 15, 2025 - July 15, 2029

Timeline

Contact Center Specialist

Coxhealth
04.2025 - Current

Patient Care Coordinator Technician

Southwestern Hearing Centers
05.2024 - 04.2025

Retail Associate/Cashier

Vera Bradley
06.2022 - 04.2024

Cashier Associate

Bath and Body Works
02.2021 - 05.2021

Lead Concessionaire

Branson Parks and Recreation
04.2019 - 05.2022

High school diploma - undefined

Lighthouse Christian Academy

College Certificate - Administrative Assistant

Ozarks Technical Community College

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