Eden Noury
Layton,UT
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Geneva Rock Products. Expert in dispatching procedures and stress tolerance, I excel in critical thinking and effective communications, significantly improving team efficiency and service delivery. Skilled in both customer relationship management and multitasking, I drive results through strategic problem-solving and collaboration. Knowledgeable Dispatcher with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Overview
5
5
years of professional experience
Work History
Concert Dispatcher
Geneva Rock Products
01.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 74 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during busiest hours.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Manager
South Fork Hardware
08.2019 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Insurance Specialist
Teleperformance
06.2019 - 08.2019
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Education
Cyprus Highschool
Magna, UTSkills
- Data Entry
- Stress Tolerance
- Dispatching Procedures
- Schedule Coordination
- Customer Relationship Management
- Critical Thinking
- Multitasking Abilities
- Effective Communications
- Time Management
- Teamwork and Collaboration
- Problem-Solving
Timeline
Concert Dispatcher
Geneva Rock Products
01.2021 - Current
Manager
South Fork Hardware
08.2019 - 12.2020
Insurance Specialist
Teleperformance
06.2019 - 08.2019
Cyprus Highschool