Eden Portugal
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by roles at Nike Clearance Store and Jefferson Golf Club. Excelled in teamwork, strategic thinking, and time management, significantly contributing to successful event organization and efficient transaction handling. Demonstrates a strong work ethic and detail orientation, ensuring high-quality customer service and operational excellence.
Overview
5
5
years of professional experience
Work History
Athlete
Nike Clearance Store
Johnson Creek, WI
05.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
Golf Shop Associate
Jefferson Golf Club
Jefferson, WI
03.2021 - 05.2024
- Assisted in the organization of golf tournaments, resulting in successful events and increased membership engagement.
- Delivered exceptional customer service both in-person and over phone inquiries, resulting in increased positive customer reviews and repeat visits.
- Utilized point-of-sale system efficiently, promoting accurate transactions and reducing wait times for customers.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
Barista
Dunkin' Donuts
Fort Atkinson
06.2019 - 05.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Fort Atkinson High School
Fort Atkinson, WI06.2021
Skills
- Teamwork and Cooperation
- Time Management
- Strong Work Ethic
- Detail Oriented
- Self-discipline
- Strategic Thinking
Timeline
Athlete
Nike Clearance Store
05.2022 - 06.2024
Golf Shop Associate
Jefferson Golf Club
03.2021 - 05.2024
Barista
Dunkin' Donuts
06.2019 - 05.2021
High School Diploma -
Fort Atkinson High School